Frequent Interruptions in Music Playback (ref#8D6UKS)

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What’s happening?

· I'm having trouble with my DAC, speakers, streamer, etc.

What best describes the issue with your audio device?

· My device has never shown up in Settings > Audio

Describe the issue

Music plays but is interrupted frequently

Describe your network setup

Wi-Fi is through Upstream 5 GHZ

2

Hi @John_Yates1,
Thanks for writing in to let us know about this issue.

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

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