Frequent playback interruptions with Qobuz 192kHz/24-bit tracks on Windows 11 Roon Server (ref#G5BVRV)

Hi @Shinya,

Thank you for your post and we’re sorry to hear that you’re experiencing interruptions with hi-res content.

What is the specific error message you see in Roon when the tracks drop out? Does this occur mid-playback, or when the track is still buffering at 0:00?

Lastly, can you reproduce the issue on a device other than the Linn?

You might have answered these questions earlier, but to troubleshoot efficiently, we’ll require the most updated status of the symptoms and your setup. Thank you for your patience and we’ll watch closely for your response.

Hi @connor ,

The situation remains exactly the same as when I first reported it.
No error messages are displayed.
Playback of 24-bit/192 kHz audio tracks stops midway through.
The issue persists whether I use the audio output from the Linn device via the Realtek USB Audio on the motherboard or the audio output from the PC monitor via NVIDIA High Definition Audio.
Setting the audio track to 16-bit/44.1 kHz prevents playback from stopping, but this is not a fundamental solution.
Regardless of the audio track resolution, the download speed is limited to 5–6 Mbps for all audio tracks for some reason.
When I launch the Qobuz app directly on a Windows 11 PC, there are no issues with download speed or playback.
I have not encountered any issues with other streaming services on the Windows 11 PC.
The Roon Server on the Windows 10 PC has no issues with download speed or playback.
Only the PC and the Linn device are connected to the router.
When I tested by outputting audio through the PC monitor, only the PC was connected to the router. It is an extremely simple network configuration.
The router is connected directly to the ONU.
I have not installed any software to control network traffic.

I have been unable to enjoy music at all for the past two months, and I am truly frustrated.

Here is what I have tried so far:
I have exhausted every possible solution, so there may be some omissions in this list.

・Changing audio devices
Audio output from the Linn device via the Realtek USB Audio on the motherboard, and audio output from the PC monitor via NVIDIA High Definition Audio.
・Changing the router
・VPN
・Setting DNS to Google or Cloudflare
・Disabling IPv6
・The netsh winsock reset command
・Optimizing the MTU value
・Changing the autotuninglevel using the netsh command
・Disabling power-saving features and RSC on the Realtek PCIe 5GbE Controller (NIC)
・Changing the transmission and reception buffer settings for the NIC
・Turning on/off or adjusting all NIC settings available in Device Manager
・Reinstalling Roon
・Logging out of the Qobuz integration
・Modifying the Network Throttling Index registry value
・Windows 11 24H2, 25H2
・Static IP
・Launch the Services management tool from Task Manager and adjust all network-related settings to match those of a Windows 10 PC.
・Set the priority of Roon, Roon Server, RAATServer, and RoonAppliance to “High” or “Real-time” in Task Manager.
・Check the firewall

I’d like to make one correction.
When connecting the Linn device via USB, I tested playback using WASAPI directly with the Linn device, rather than through the motherboard’s Realtek module.
In any case, the download speed remains slow even when there is no upload load on the network.

Hi @Shinya,

Thank you for your consolidated update, and all the additional information you’ve shared. I empathize with you on your frustrations with not being able to play audio in the sample rate you’re aiming to experience.

We were able to review a diagnostic report from your Roon Server, and here is what the logs definitively show:

The core failure chain is:

  1. Roon streams a 24-bit/192 kHz Qobuz FLAC track from streaming-qobuz-std.akamaized.net
  2. The actual download speed consistently measures ~5,500–6,200 kbps
  3. Roon's calculated minimum required bandwidth for the track is 7,925 kbps
  4. The log repeatedly logs: FTMSI-B-OE: poor connection kbps:5900 (min:7925) — the buffer drains, [prebuffer] sleeping in read -- this isn't good fires dozens of times per second, and eventually, Roon itself sends a stop command to the Linn, which then responds "status":"Stopped"
So the Linn is not failing on its own, Roon is stopping it because it ran out of buffered data.

Why some 24/192 tracks succeed occasionally: One track (the Florence Price Violin Concerto) hit 100% buffer and played fine, but its minimum required bandwidth was only 5,575 kbps. That’s a more compressible FLAC file (more silence/sustained tones). Densely-recorded orchestral music (like the Mahler) has less FLAC compression and needs close to 8 Mbps.

We’re also seeing a critical secondary issue, with frequent network disconnections: The logs show the IPv6 address changing constantly between reconnects. This triggers repeated NetworkUnreachable socket errors and Qobuz reconnects. These interruptions reset the TCP connection and force fresh range requests, which compounds the buffering problem.

The sustained ~5.8 Mbps cap is suspicious. If Windows TCP autotuninglevel is misconfigured or the receive window isn’t scaling: Throughput = RWIN / RTT

64 KB window / 80ms RTT ≈ 6.4 Mbps, which is exactly what you’re seeing

As a next step, let’s verify and fix TCP autotuninglevel. Open an Administrator Command Prompt and run:

netsh int tcp show global

Look at “Receive Window Auto-Tuning Level”. It should say normal. If it says disabled or restricted, that’s your problem.

To fix it, run:

netsh int tcp set global autotuninglevel=normal

If normal still limits you, try:

netsh int tcp show global

Then reboot and test.

With that, residential gateways can throttle HTTPS connections that look like video/audio streaming if “Smart QoS” or similar features are enabled in the router admin panel. Log into 192.168.100.1 and check for any traffic management or QoS settings and disable them.

We’ll be monitoring for your reply and results! :+1:

Hi benjamin,

I am deeply disappointed in you all.
As for the “Automatic Receive Window Adjustment Level,” it was originally set to “Normal,” and I tried all the other settings weeks ago, but the situation did not improve. And it still hasn’t.
If there really is an issue with the “Automatic Receive Window Adjustment Level,” it should be affecting other streaming services as well.
My router does not have any QoS settings.
Is this unrelated to the recent issues with Qobuz’s CDN?

Hi @Shinya,

Sorry to hear that. Based on the diagnostic report issued by your Roon Server, yes, it appeared to be unrelated to the now fixed CDN issues.

That said, our most recent update included a handful of useful memory optimizations that could potentially help you.

Hi benjamin,

It seems there’s a problem with Roon after all. Please release a corrected version of the software as soon as possible. I can’t wait any longer.

Hi @Shinya,

We wanted to check in and see how things have been performing after a handful of helpful recent updates.

If you’re still having issues, feel free to share a fresh instance of this issue and we’ll take another look.

Thank you!

Hi benjamin,

Has a newer version than 2.66 (build 1658) been released?

The issue of audio tracks being skipped still persists in version 2.66.

Hey @Shinya,

Apologies for the delay here! There is a more recent version of Roon - 2.67 that has since been released.

Are you still experiencing issues playing Qobuz content on the latest release? If so, feel free to share another timestamp and we’ll take another look.

Thank you :folded_hands: