Frequent Reboots Required to Detect Audio Devices in Roon System (ref#ITGNTH)

[Patrick_Rankin]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· Eero

Click below for next steps with an Eero mesh network.

· I still need help.

Describe the issue

Over the past several months I have frequently had to reboot the entire system. (router, EERO, Sonos, BluOS, etc.) to find my audio devices. I have made my wifi discoverable. It seems to happen after any one of the elements in the chain update. Roon/Sonos/BluOS/EERO/etc. Making me consider one of two options if this continues. Stopping my Roon subscription or going to a Nucleus One. (however would want to be sure I wouldn’t have the same problem just with another piece of hardware/software in the chain…..

Describe your network setup

EERO, Sonos, BluOS(NAD M50.2), MacbookAir

[benjamin]

Hey @Patrick_Rankin,

Thanks for taking the time to write in!

@Patrick_Rankin

· Roon Server is connected by WiFi

A first step here would be to remove wifi from your setup. Get a hardwire ethernet connection from your server directly to your primary router and see how things feel.

For your Mac, are you running the new Sequoia update? If so, can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.