Frequent Tidal and Qobuz updates make Roon unusable (ref#5SG0QC)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· Other

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· I only have one Roon remote to test with

Please try to restart your Roon Remote (controller) app

· No, the issue is still the same even after a restart

What is the operating system of your Roon Remote (controller)?

· Windows

Reinstall Windows/MacOS Roon Remote App

· No, I am still having the issue even after reinstalling

Router Domain Name System (DNS) change

· I was able to change my router's DNS servers but it did not help

What is the operating system of your Roon Server host machine?

· Windows

Timestamp of issue occurrences

· From 16 days ago

Describe the issue

With Roon, it's impossible to listen to music. Constantly updating Tidal and Qobuz. It's a scam.

Describe your network setup

Connection of the router via RJ45 Ethernet cable to the Afterdark Karmann server, which operates on Windows 11 Pro solely and exclusively for Roon Server. I have a Tidal and Qobuz account that is perfectly recognized in Roon.
I try to listen to music through Roon, but every 4-5 minutes it blocks the music to verify my Tidal and Qobuz accounts. It's impossible to continue like this. I paid for a Roon subscription, but this is a scam. I can't even listen to a whole song.

2

Is this Roon’s way of saving on the cost of technical support? By asking other users, the community, to share their experiences? Does Roon take responsibility for anything?

3

The Support category is where the Technical Support team of Roon Labs respond to support requests. A member of the team will be along to address your issue. Hold your horses.

4

We’re not that familiar. Please mind your tone

5

Ditto, I think.

2 Likes
9

Hello @Audio_JR ,

Thanks for reaching out to Roon Support.

Actually, when you open a Support Request in the Support category, Roon Staff will come to help you, but other community members can also see the thread and sometimes share useful information as well.

We were able to analyze the diagnostics report from your machine and could see that the interruptions are not caused by a normal TIDAL or Qobuz account update cycle.

What the logs show is that, at the time playback stops, your Roon Server is temporarily losing outbound network connectivity. When this happens, requests to Roon, TIDAL, and Qobuz endpoints begin failing with HostUnreachable / network errors, and both streaming services are then forced offline. That is why playback is interrupted.

In other words, Roon is not stopping playback because it is unnecessarily “verifying” your accounts every few minutes. Rather, the server appears to be losing access to the required online services, and Roon then attempts to refresh those connections and fails because the host cannot reach them.

We also noticed that your Roon Server is running on a heavily customized Windows environment. In some cases, third-party optimization, process-priority, firewall, antivirus, VPN, or network-tuning software can interfere with Roon Server’s connectivity and background communication.

As a next step, please try the following:

  1. Temporarily disable Fidelizer and any other optimization or network-tuning software on the server.
  2. Temporarily disable any third-party antivirus, firewall, VPN, or filtering software.
  3. Reboot the server after doing so.
  4. Sign out of both TIDAL and Qobuz in Roon, then sign back in after the reboot.
  5. Test playback again.

If the issue remains, please also run a continuous ping test from the Windows server while playback is active, for example to a public endpoint and to
http://api.roonlabs.net
, and let us know whether you see packet loss or unreachable errors at the same time playback stops.

You can do that by executing following command in terminal:

ping api.roonlabs.net -t

At this stage, the behavior points more strongly to a network / host-environment issue on the server machine than to a direct issue with your TIDAL or Qobuz accounts.

Thank you, and we’ll be watching for your results.

10

Thank you, Alex. I don’t know what you did on your end, but without me touching anything, the Tidal/Qobuz updates have decreased and I can finally listen to music. I hope this isn’t just a temporary fix. Best regards.