Tidal logs out regularly in Roon, so when I'm away from home for days, ARC doesn't have access to Tidal anymore, and I'm forced to use the Tidal own app until I come home, open Roon on my laptop, where I find the little red message that pops up at the bottom of the screen that says "TIDAL login failed" with 2 clickable options "RETRY" and "EDIT". Only when I come home and I click "RETRY", Tidal finally reconnect automatically and ARC returns to streaming it.
This has happened a lot of times during the past month, more often than previously, although I did experience it occasionally, even tho before but it was much rarer.
It has affected me negatively, particularly during May, because I had 2 periods of 10 days each when I was away from home and was using ARC. And suddenly, in ARC, all the tidal albums were saying either "unavailable" in red under each track of the album or the tidal album wasn't even showing the tracklist and only showed "Couldn't find this album. It may have been deleted or removed from a streaming service". During those periods, at first I asked someone at home to restart my server, which was tedious to explain because of their lack of PC skills, and that made reconnect Tidal. But then I gave up because it had been happening almost every 2 days, and I just waited to come home so I could monitor the situation better.
At first, I thought this issue happened because maybe the Wi-Fi dropped out for a moment.
But now I'm home and I just woke up with the same issue: ARC couldn't stream Tidal. My laptop (server) was connected to the internet (Wi-Fi) when I experienced the issue and that red message of "Tidal failed login" was there when I opened the Roon app on my laptop. Moreover, I started a Qobuz trial a few days ago, so I have both Qobuz and Tidal connected. And this morning, ARC couldn't access Tidal only, but Qobuz worked without any problem and I could access the streaming albums with ARC with Qobuz. And this makes me think it's not because of Wi-Fi dropouts, otherwise also Qobuz should also be disconnected or am I missing anything?
So my questions are:
- Is it a Tidal only issue?
- Any idea why this issue occurrs and how I can avoid it?
- For someone who uses only one streaming option, like I did (and likely will after my Qobuz trial ends) with Tidal, and is away from home for weeks, and Tidal disconnects from the server, how can I reconnect to Tidal in ARC? Because in this situation ARC is the only Roon app accessible. If it's not possible, it makes ARC to me very unreliable and doesn't give me peace of mind that I will be able to access my music with Roon when I'm not home for days.
Thanks
Describe your network setup
I run the Roon Server in my Windows 11 laptop (HP Spectre x360 - 13-aw0013nl), Intel(R) Core™ i7-1065G7 CPU @ 1.30GHz, 1498 Mhz, 4 core, 8 processors, RAM 16GB. I move from different houses a lot so for now I take my laptop (server) with all the music in it with me and it's always connected to those houses's Wi-Fi routers. I use the laptop also to listen to music. I use my Galaxy A54 as a remote and to use ARC. ARC for the past month is been accessed by my phone with Tailscale.
Thanks for the thorough explanation and for sharing the context—it’s very helpful.
It does appear that this issue is isolated to TIDAL, especially since Qobuz continues to work without interruption. Given the intermittent login failures and their impact while you’re away, here are two recommendations that may help improve connection stability between your Roon Server and TIDAL:
Use a Wired Ethernet Connection (if possible):
Since your server is a laptop and you're often in different locations, I understand Wi-Fi is usually the default. However, where feasible, connecting your laptop to the router via Ethernet can significantly improve connection stability and reduce temporary dropouts that might cause TIDAL to disconnect in Roon.
Set Google DNS on Your Laptop:
DNS resolution issues can sometimes cause login/authentication failures with streaming services. Changing your laptop’s DNS settings to use Google’s public DNS can help:
Go to Control Panel > Network and Internet > Network and Sharing Center
Click Change adapter settings
Right-click your active network connection > Properties
Select Internet Protocol Version 4 (TCP/IPv4) > click Properties
Choose Use the following DNS server addresses, and enter:
Preferred DNS: 8.8.8.8
Alternate DNS: 8.8.4.4
Click OK to save the changes
This setup should help reduce interruptions to TIDAL’s session and minimize the chances of the service logging out while you're away.
Let us know if this improves the stability. If not, we can look deeper into potential authentication timeout behavior between Roon and TIDAL.
Certain discovery protocols are disabled by Windows on public networks for privacy/security reasons. That’s why they distinguish private and public networks in the first place, because not everything works with the public setting.
Do you mean if I experienced this issue again after the change of DNS? No I didn’t, but It was working even before the change after I manually reconnected Tidal. So I’ll have to wait at least a few days to see if that DNS change alone stabilised the Tidal login or not
So it seems that the DNS change didn’t help at all.
What could the issue’s cause be?
Ps: if my internet goes out for a while, is it expected behavior for Qobuz and Tidal to log out? If so, why? I don’t see my Qobuz and Tidal own apps logged out. (Asking in case my Wi-Fi had a problem during the night)
An update on this: I tried manually disconnecting the Wi-Fi from my laptop and that triggers tidal and qobuz to log out and those messages to appear.
I did it a few times. Sometimes Tidal and Qoquz re-logged in automatically when I reconnected the Wi-Fi, while other times not and I had to manually re-login to both using the retry button in the red messages above. Maybe those times when I experienced not being able to access Tidal/Qobuz in ARC were times when a manual re-login was needed?
If someone is away from home and their internet goes out for a while, is it not possible for Roon to re-login the streaming services automatically without manual intervention always (and not sometimes) and reliably? Because one could lose access for all the days/weeks away from home when only being able to use ARC and not being able to re-login the streaming services manually from ARC alone.
Thank you for the update. From the desription it looks like Roon application do not recieve the network status from the system which lead to the connection issues. We have added this info to the investigation ticket. The ticket has been submitted for developer review, meaning that this may take some time to be reviewed.
In the meantime would you kindly try to connect your Roon server via the ethernet?
There aren’t any additional details needed at this time, so we will go ahead and close the thread for the time being, and if any other questions arise after the developers have reviewed the case, we will re-open the thread and reach out once more.
Thanks again for your report, and thank you in advance for your patience as the ticket progresses through the development queue for review.
