Thank you for the detailed reply, Martin. The support site for the router makes clear that it does not support UPnP/NATPMP, at least without adding another 3rd party device, which would not be worth doing for me. It also is stated not to support Bridge mode. AT&T recommends IP Passthrough mode, which looks to me to be correctly configured.
My router’s firmware is kept up to date automatically and I’ve verified again its NAT/Gaming Port matches that in Roon Settings.
Unless there’s something more obvious I’m missing, and in spite of the other user with the same modem reporting eventual success (linked above), I believe I’m going to need to punt the ARC feature. My need and desire to use Roon outside the home is trivial anyway. I can still rely on Qobuz including its Offline feature, so this is not a killer Roon feature for me. (Come to think, I almost never listen to my core library anyway. It’s radio streaming or Qobuz.) So maybe wrong audience here.
Service name is anything; device is the name of the IPV4
AceRimmer
(Smoke me a kipper, I'll be back for breakfast!)
9
Hi Charles
Not sure what is going on with your setup but I have exactly the same AT&T router and enabled pass through, set the mac address and port range (55000 to 56000) and it was instantly ready for Arc, not even a reboot required.
This I did literally 10 minutes ago…lol, I am a bit like yourself as could not be bothered with Arc but upon reading this I thought I would try.
Its syncing right now.
Try setting port range to 55000_56000.
I have found it seems to want to hit 55002 doing its own setup in testing.
Thanks, Ace. I tried that and rebooted the router, but still no luck. Resetting the listening port on Roon ARC settings did change the port to 55002, but still no go.
That you have the same router gives me a little more optimism that I can eventually get it going.
Well, well. You’re right! That’s interesting, because of how confusing those screens are. (Of course these kinds of UIs are notorious for that, and I thought I was keeping that into account.) I thought (and thought I earlier proved) “Add” was found only to add additional new entries.
If you don’t add here, it not only saves the entry (without defining it, I see now ), if you select “Custom Services” under “Manage (same),” it then shows it as a service that can be edited or deleted! That’s where you have to set it up, which it confirms as a saved change! Then it gets more confusing, because if you try to add it from that screen, it gives the error below.
(So note to others, don’t get fooled thinking this service is defined and don’t add it here; it will try to add blanks in the empty fields, which may lead you to conclude the above “service list” is already defined. Here, it does try to add new ones only to the above list, but they’re not necessarily defined. Defining only happens from previous screen.) I think that’s where I got tripped up, though of course also thought I’d tried every combination.
AceRimmer
(Smoke me a kipper, I'll be back for breakfast!)
16
Well spotted!
Nice when it’s something silly but I do agree that the AT&T menus are terrible especially in this area and it’s easily done.
AceRimmer
(Smoke me a kipper, I'll be back for breakfast!)
17
Glad it is now working
I was going to add something but as you are up and running I would leave well alone now…lol
I found that using passthrough I lost all of my Google CCA units.
I changed to default server entering the ip of the Core as it used to be prior to setting as passthrough, rebooted everything and this gave me back all my CCA units and still have Roon Arc.
Might be good information for any other Arris BGW210 users I think.
), if you select “Custom Services” under “Manage (same),” it then shows it as a service that can be edited or deleted! That’s where you have to set it up, which it confirms as a saved change! Then it gets more confusing, because if you try to add it from that screen, it gives the error below.
