Gradual increase in response time when starting a new track (ref#C7AUFR)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· The app takes a long time to respond to commands

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens on multiple remotes

Router Domain Name System (DNS) change

· I don't know how to do this

What is the operating system of your Roon Server host machine?

· Nucleus

Which model Nucleus do you have?

· Nucleus+ Rev B

Timestamp of issue occurrences

· The delays of commands are more or less all the time but varies to some extent.

Describe the issue

The response time for commands have been gradually longer over time. E.g. pressing the button for starting a new track takes 3-5 s until you hear the sound. Is this normal? Do you recommend upgrading to new hardware?

Describe your network setup

I use a Ubiquiti Express router and a USW Flex Mini switch from UniFi.

2

Hi @henrik.hansson

Thank you for your post. From your description, what you’re experiencing isn’t normal, and we’ll need to gather diagnostic logging to inspect what the server is logging during these incidents.

At your convenience, please try to reproduce this slow responsiveness during track transitions, and we’ll automatically gather logs capturing the episode.

Does this occur regardless of the format of the track you’re applying? Does it matter if you have any DSP applied in MUSE? What about the source: can you reproduce the issue with both local files and streaming files?

Lastly, does this occur regardless of the Zone you have selected in Roon for playback?

We’ll watch for your reply. Thank you!