Graphics disappear

Eric_Eufusia · April 12, 2020, 7:18pm

Core Machine (Operating system/System info/Roon build number)

win10pro roon 1.7 528

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Comcast wired

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

nvidia HDA to Marantz connected w/ HDMI

Description Of Issue

Must restarted roon server few times a day to keep graphics from disappearing on roon on computer and ipad. Read many posts going back years on this problem… ever find out why this happens? I don’t have this problem with Plex.

noris · April 13, 2020, 4:48pm

Hi @Eric_Eufusia,

Welcome to the forum! Can you please share a screenshot of what it looks like on your end when this behavior occurs? Does this issue only happen on one screen in particular in Roon?

Eric_Eufusia · April 14, 2020, 12:12am

Hi Noris,

Thanks for your reply : - )

This is what is looks like. Other pages are the same; text but no graphics.

It happens on my computer (this screenshot) and my iPad.

It happens on each device independently. One will work fine while the other does not.

Thanks for your help!

noris · April 14, 2020, 3:03pm

Hi @Eric_Eufusia,

Thank you for the screenshot. Can you please try clearing out the Roon Image Cache on the PC? This button is located under Roon Settings -> Setup -> Clear Image Cache -> Clear Cache:

As for the iPad, could you try reinstalling the Roon app from the App Store and let me know if that helps?

Eric_Eufusia · April 14, 2020, 6:21pm

Clearing cache does not help. Same for reinstalling app.

Restarting roon server repeatedly works everytime.

noris · April 14, 2020, 6:28pm

HI @Eric_Eufusia,

I wonder if Plex is causing a port conflict in this case, is the behavior the same if you reboot and don’t have Plex running (or using port 1900)?

Eric_Eufusia · April 14, 2020, 7:51pm

Good thought : - )

Plex is using port 32400 for both LAN and WAN.

I will try shutting Plex down anyway.

I’ll post as soon as roon fails or, in a day or two if it fixes it.

Eric_Eufusia · April 15, 2020, 2:11am

Verified roon problem still exists with Plex not running

Rugby · April 15, 2020, 4:08am

What are the specs of the machine running the Roon Core?

Eric_Eufusia · April 15, 2020, 7:45am

Computer:
Computer Type ACPI x64-based PC
Operating System Microsoft Windows 10 Pro
OS Service Pack -
Internet Explorer 11.719.18362.0 (IE 11.0.180)
Edge 44.18362.449.0
DirectX DirectX 12.0
Computer Name SPIKE (Eric’s Desktop Computer)
User Name eplay
Logon Domain SPIKE
Date / Time 2020-04-15 / 00:44

Motherboard:
  CPU Type                                          HexaCore Intel Core i7-8700K, 5151 MHz (50 x 103)
  Motherboard Name                                  Asus ROG Maximus X Hero Wi-Fi AC  (3 PCI-E x1, 3 PCI-E x16, 2 M.2, 4 DDR4 DIMM, Audio, Video, Gigabit LAN, WiFi)
  Motherboard Chipset                               Intel Kaby Point Z370, Intel Coffee Lake-S
  System Memory                                     16310 MB  (DDR4 SDRAM)
  DIMM2: G Skill TridentZ F4-3200C14-8GTZKW         8 GB DDR4-3200 DDR4 SDRAM  (14-14-14-34 @ 1600 MHz)
  DIMM4: G Skill TridentZ F4-3200C14-8GTZKW         8 GB DDR4-3200 DDR4 SDRAM  (14-14-14-34 @ 1600 MHz)
  BIOS Type                                         AMI (10/07/2019)

Display:
  Video Adapter                                     GeForce GTX 1070 Ti  (8 GB)
  Video Adapter                                     GeForce GTX 1070 Ti  (8 GB)
  Video Adapter                                     GeForce GTX 1070 Ti  (8 GB)
  Video Adapter                                     GeForce GTX 1070 Ti  (8 GB)
  3D Accelerator                                    nVIDIA GeForce GTX 1070 Ti
  Monitor                                           Dell S2716DG (DP)  [27" TN LCD]  (#ASOBVYUzZq7d)
  Monitor                                           Dell S2716DG (DP)  [27" TN LCD]  (#ASNgwR6zoN3d)
  Monitor                                           Generic PnP Monitor [NoDB]  (270016843009)

Multimedia:
  Audio Adapter                                     nVIDIA GP104 HDMI/DP @ nVIDIA GP104 - High Definition Audio Controller
  Audio Adapter                                     nVIDIA GP104 HDMI/DP @ nVIDIA GP104 - High Definition Audio Controller
  Audio Adapter                                     Realtek ALC1220 @ Intel Kaby Point PCH - High Definition Audio Controller (Audio, Voice, Speech)

Storage:
  IDE Controller                                    Intel(R) 300 Series Chipset Family SATA AHCI Controller
  Storage Controller                                Microsoft Storage Spaces Controller
  Storage Controller                                Samsung NVMe Controller
  Disk Drive                                        Samsung SSD 960 EVO 1TB  (1000 GB, PCI-E 3.0 x4)
  Disk Drive                                        WDC WD40EZRZ-00GXCB0  (4 TB, SATA-III)
  Disk Drive                                        WDC WD60EZAZ-00ZGHB0  (5589 GB)
  Disk Drive                                        Crucial_CT2050MX300SSD1  (2050 GB, SATA-III)
  Optical Drive                                     PIONEER BD-RW   BDR-209D  (16x/2x/12x BD-RE)
  SMART Hard Disks Status                           OK

Partitions:
  C: (NTFS)                                         931.0 GB (408.3 GB free)
  E: (NTFS)                                         1909.5 GB (1587.0 GB free)
  F: (NTFS)                                         3726.0 GB (2970.4 GB free)
  G: (NTFS)                                         5589.0 GB (3702.9 GB free)
  Total Size                                        12155.4 GB (8668.7 GB free)

Rugby · April 15, 2020, 2:46pm

That looks like a gaming rig not just an HTPC. Are there any video capture or video recording running, like twitch, discord, or OBS, Nvidia game environment?

noris · April 15, 2020, 3:47pm

@Eric_Eufusia,

It looks like the images from our metadata servers are not being displayed properly. Do local albums also display this issue or is it just for images that need to be downloaded from our server?

You could also try changing your DNS to Cloudflare DNS, Quad9 or Google DNS in case there is an issue with resolving the address of the image.

And as @Rugby mentioned, if you’re using any video capture apps, I would try turning them off temporarily.

Eric_Eufusia · April 16, 2020, 1:16am

No video capture or video recording is running.

I did just notice my RAM usage is getting up there. I will order more today.

Local albums also do not show up; no graphics do. However, I just changed my DNS from Comcast to Google anyway.

I’ll keep you posted

Eric_Eufusia · April 16, 2020, 1:23am

I just found NVIDIA settings to turn off any video capture… I wasn’t using that feature anyway : - )

Eric_Eufusia · April 16, 2020, 1:29am

Also turned off overlay in settings for NVIDIA and Discord

Rugby · April 16, 2020, 3:10am

What firewall are you using? Try disabling it and see if the artwork appears.

Eric_Eufusia · April 16, 2020, 3:45am

Turing firewall did not help… just so happened graphics were missing just now for me to test.

Eric_Eufusia · April 18, 2020, 10:00am

Uninstalling roon server fixed the issue

system · April 19, 2020, 10:00pm

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