I am using a Nucleus that is 4-5 years old with iPhone 11 as a remote.
Networking Gear & Setup Details
I am using the router that Xfinity, my internet provider gave me
Connected Audio Devices
Nucleus is connected to an older Yamaha AVR via HDMI. Nothing else is connected to the Nucleus.
Number of Tracks in Library
I haven’t burned anything into my Nucleus. I initally thought I would, but getting my Roon to operate often takes 5-10 minutes, so I didn’t want to take the time to load other music.
Description of Issue
I use an older Yamaha AVR with my cable box attached to AV2 and my Nuclues attached to AV7. I control this system with a combination of the manufacturer remotes and my iPhone. If I am watching television and want to switch to the Nucleus/AV7, I almost always get a message on the phone that my nuclues can’t be found. Once I reset/reboot the nucleus by powering off, it then can be found and works well. I only stream Tidal with the nuclues.
If I am listening to Tidal on iPhone via headphones and then want to switch to the Roon, I again get the error message that my Nuclues can not be found. Once I reset/reboot, it works fine again.
Do you think this is an iphone thing? The AVR? Have I configured the Roon incorrectly? Or is this just normal?
My aim is to try and get this running as I do like how Roon looks, but am tired of having to dig into the back of my cabinet to reboot the Nuclues.
Hi @Michael_Amato,
Thanks for writing in to us about this issue. The best way to proceed with troubleshooting is to take a look at your Nucleus logs. Can you please use the directions found here and send over a set of logs to our File Uploader?
Thanks for your patience! Following up on your issue, how is your Nucleus connected to your network/router?
Can you set up a direct ethernet connection to your primary router?
I can certainly try that. That would be great if it was that easy.
Michael_Amato:
If I am watching television and want to switch to the Nucleus/AV7, I almost always get a message on the phone that my nuclues can’t be found.
Can you break down this process a bit more for us and let us know the steps you take?
Sorry, that wasn’t very clear. I primarily use the Yamaha remote that came with my AVR. My television is connected to AV2. So, when I am watching television and then hit AV7 to use Roon. I get the error message that it can’t find it. If I am listening via AV7/Roon and switch to AV2/television, I can do that easily and all the time.
Steps:
Watching television, which is the AV2 input on the AVR/Remote.
Want to listen to music, which is the AV7 input on the AVR/Remote.
Hit AV7 button, open Roon app on phone, get error message from Roon saying it can’t locate my nuclues
Reset the Nuclues by powering on/off, reboot takes 3-5 minutes and then plays music
Want to return to television, hit AV2 on remote, and the AVR switches it to the televsion without issue
If I want to then swithc back to the Roon, I have to go through the reboot process again.
Michael_Amato:
Do you think this is an iphone thing? The AVR? Have I configured the Roon incorrectly? Or is this just normal?
I noticed you’ve only mentioned running into connection issues with your iPhone - if you use your MacBook, do you still run into the same issue?
I just tried it with the MacBook and the same issue. This did remind me of an additional situation that arises. When I just tried to play it on my MacBook, it says it is playing according to Roon, but nothing is coming out of my system. I can get it to play again, if I reboot.
Michael_Amato:
If I am listening to Tidal on iPhone via headphones and then want to switch to the Roon, I again get the error message that my Nuclues can not be found.
Could you reproduce this, but this time, send over a copy of mobile Roon logs from the iPhone?
First toggle “Save logs to Files on next startup” from your iOS Settings for the Roon App.
Reproduce the issue.
Access your Files App on the phone and upload the log file.
We’ll be on standby for your reply, thank you!
I am unable to find the files, but believe I have reproduced the issue, but can’t find the logs on my iphone.
Your Nucleus is powered on and connected to your network already, correct? Based on your description, I don’t believe the Yamaha remote / AV input situation is related to your issue. This is to setup a display with Roon (with your TV) but doesn’t necessarily account for your iPhone falling to find the Nucleus.
It sounds like this issue is occurring no matter the AV setup, if your TV and Yamaha device are disabled and not active, are you able to connect your remote devices to your Nucleus properly?
If your TV was powered off, and you still wanted to play audio from your iPhone to the phones system output, would you be able to?
Would you be able to snap a screenshot of the signal path when this is occurring?
Are you able to get output if you play to the system output of your Mac, and not your normal system?
How did the above go? From a fresh diagnostic report from the Nucleus, we only saw network related errors, so I’m curious if simplifying your network setup may indeed help you.
Thanks for your time here Michael! I’m confident we can get you a solution soon here.
