Help! I'm down!

[Timothy_Good]

Core Machine (Operating system/System info/Roon build number)

Nucleus. Machine is dow so I can’t access build number

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Nucleus connected to home network via wired internet. Switches are by Unifi.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Multiple.

Marantz AV 8801
Audioquest Dragon fly to NAD CI940
A couple of Bluesound units.

Description Of Issue

Server started losing sight of endpoints. I attempted reboot using back panel button. Roon now down. Did hard reboot by disconnecting power. Roon still down.

[Carl]

It could be network related, have you tried rebooting router, switches and audio endpoints?

Have you tried connecting to the Nucleus’ webpage to check it’s status?

Let’s tag @support to follow up with you.

[Timothy_Good]

How do I connect to the Nucleus webpage?

I understand that there is a dim light on the back panel when the server is powered on. My Nucleus is on a rack with a lot of stuff and it’s difficult to get to the back panel and see the light. What should I be looking for?

[philr]

Does this do it?

https://kb.roonlabs.com/Nucleus_Web_Administration_Interface

[dylan (Dylan Caudill)]

Hi @Timothy_Good,

As suggested above, can you access the Nucleus Web Administration Interface??