Holo Red Streamer not recognized by Roon after update (ref#LOG37H)

[richard3 (Richard)]

What best describes your playback issue?

· My DAC, streamer, or speaker doesn't appear as a Zone in Roon

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Try to disable any additional networking interfaces on your RoonServer machine.

· Disabling network interfaces had no change in behavior

Check to make sure RoonReady mode is selected on the device.

· I've checked this and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· January 16, 2025, 7pm CET

What are the make and model of the affected audio device(s) and the connection type?

· Holo Red Streamer latest device connected via Ethernet

Describe the issue

Hi, today I received a message to update some software on my Roon. I clicked update and after that my Holo Red Streamer (Roon Ready) is not showing up in Roon anymore. It works with UpNP, LMS, Tidal Connect and so on, but not anymore with Roon. Can I roll back the update or what is the problem?

Describe your network setup

Roon server is running on a mac mini M4, the mini is connected to the router via Ethernet. The Holo Red is connected to the router via Ethernet and is set to Roon Ready Mode.

[benjamin]

Hey @richard3,

Thanks for writing in and sharing your report! Welcome to the community as well - we’re excited to have you here.

Odd this happened right after an update! I see that you’re running Roon Sever on a Mac with Sequoia, can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.

@richard3

Have you checked that Roon is whitelisted in any firewalls?

· I’ve checked the firewall and the issue remains

If you still run into your streamer not appearing under Audio devices, are you able to temporarily disable your Mac firewall and see if the same issue occurs?

We’ll be on standby for your reply, thanks!

[richard3 (Richard)]

Hi Benjamin, many thanks for your reply. Up to now, the setup worked without problems. After about 5 reboots of the mac mini and 5 reboots of the Holo Red, the streamer showed again in Roon. Not sure what the problem was since all the other connections and services like tidal connect, UpNP and LMS worked. But great that Roon is working again. Many thanks and best regards, Richard