Hi @Danijel_Crncec,
First off, please accept our apologies that you’ve waited for a staff response for so long. Concerning your report, we’ve triaged system logs and don’t see evidence of recent crashing within the available window. If you’re able to provide an approximate timestamp as to the most recent symptom, it should help us proceed with our investigation.
But before we proceed, the content of your message unfortunately requires me to devote time and energy to enforcing the behavioral standards of this Community. Let’s be frank: your tone doesn’t inspire the real adult humans on the receiving end of your request to assist you with any promptness. This is especially true in the context of more recent activity on your account, including inflammatory posting on threads with direct instruction to restrict posting to technical reports,.
We won’t repeat this, so please take note: if you have feedback to provide about your experience around Roon or your expectations for our product, we will welcome these comments over in #feedback or #roon. Those forums are just as visible to the public and far more influential to the decision-makers you intend to reach with your escalation.
Sarcasm is not unfamiliar to the team and, provided you generally behave as a reasonable adult, you can maintain whatever tone you feel is essential to convey your message properly to staff over in the #feedback or #roon subcategories.
If you’re posting in #support, please refrain from sarcasm or vitriol, as it only serves to further encrypt the technical content of your message. Derogatory or directly inflammatory remarks won’t be tolerated. Please save it for social media.
We look forward to your response and we’ll continue to work with you to resolve your issue. Thank you for understanding.