How to Transfer Core to Innuos Zenith II

[Hugo_Sharp (Hugo)]

With Zenith II set as a Roon core, how do i get it to restore from a backup form my core on the laptop? Having no luck with connecting an external HDD to the backup USB port on the Zennith, nor adding a network share.

[noris]

Hello @Hugo_Sharp,

What is the error message that you receive when pointing Roon on your laptop to the Zenith backup?
Have you made sure to create a backup on the HDD using the Roon App before transferring it over?

I am also wondering if the HDD format could have something to do with it. If you have a flash drive around the house that is not being used for anything I would try formatting it as exFAT and trying to create a new backup from the Zenith and see if that works.

Thanks,
Noris

[Hugo_Sharp (Hugo)]

Thanks @noris the ext HDD is indeed exFAT and it’s loaded with a backup from Roon on the laptop. I plugged it into the backup port on the Zenith and then from the Roon core interface of the Zenith I tried to restore the backup. Nothing comes up in the “Find Backups” window and when i try to “Add Network Share” as per the kb instructions i am unable to. I may have the wrong URL string but i tried many variations.

I will use a different ext HDD, format as exFAT and then go through the steps to create a dummy backup from the Zenith. If that work i’ll then load the laptop backup onto that new ext HDD and see if the Zenith recognizes it. This is what you’re suggesting?

[noris]

Hi @Hugo_Sharp,

The end goal here would be to transfer the backup from a laptop -> Zenith, correct? If so, I would suggest:

• Formatting the flash drive with your laptop to exFat and having nothing on it
• Trying to make another backup using your laptop to the newly formatted flash drive using the Roon App
• Connecting the flash drive to the Zenith on the backup port, open your Roon Remote for the Zenit (make sure you have the zenith selected as the core in Roon Settings -> General -> Core).
• Navigate to Roon Settings -> Backups -> Find Backups -> Browse…
• Point Roon to the top-level folder of the backup located on the flash drive (top-level folder is called RoonBackups and is not the folder with a lot of numbers and characters).
• If this still does not work, please post a few screenshots using these instructions.

Thanks,
Noris

[Hugo_Sharp (Hugo)]

Thanks @noris, it seems the only way to get the Roon core on the Zenith to see the drive is to first format it for backup in the Innuos OS settings. I did this and got it visible but then when i brought it back to the Mac I was unable to transfer the backup files (or anything) to the newly formatted drive. Was like it was locked. So i’ve contacted Innuos and wait to hear back. Always seems like there’s a catch with everything on the Innuos. Amazing when it works but I haven’t got it working properly in 6 months.

[noris]

Hi @Hugo_Sharp,

Thanks for letting me know that info. If you want, you can also send over the backup to us to take a look.

The easiest way to get it over to us would be to upload it to a Google Drive folder and then share it either here or private message me a link and then I can ask QA to take a look.

Thanks,
Noris

[Hugo_Sharp (Hugo)]

Hi @noris I never did get the zenith working as a core. Trying again now and still having restores fail mid way. Currently getting to ~40% restored from a file located internally on the zenith and then it fails.
I’ll PM you a link to download the backup file to see if there is any issue. It’s 18gb though! Is this normal? I have 150,000 tracks locally. No streaming services enabled.
Thanks

[noris]

Hi @Hugo_Sharp,

I’ve asked QA to take a look at the backup, let’s see what they say.

[Hugo_Sharp (Hugo)]

Hey Noris, any word from QA? Hoping to play around with it this weekend.

[noris]

Hi @Hugo_Sharp,

Thanks for your patience here, QA noted that they also had errors restoring this backup and would like to take a look at your logs when you attempt to do this on your end.

Can you please try to perform the restore once more on the Zenith and let me know the exact local time + date of the restore failure?

[Hugo_Sharp (Hugo)]

Just failed at 12:51pm 6th Sept.

[noris]

Hi @Hugo_Sharp,

Thanks for letting me know that timestamp. I activated diagnostics mode for your account, but logs don’t appear to be delivering. Is your Zenith still powered on and connected to the network?