HQPlayer not functioning with Roon integration (ref#Q23AET)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

HQPlayer

Describe your network setup

I have no problems with my network

2

  1. Settings / Setup select ADD HQPlayer and input the IP address of the PC which is running HQPlayer. Once you have added it, the audio device needs to be selected as the output. HQPlayer should already be running when doing this.

  2. in HQPlayer make sure the “Allow Control from Network” button has been turned on.

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Edit. Remember in HQPlayer setup to choose the OUTPUT zone since when Roon sends the audio to HQPlayer, HQPlayer is then responsible for getting it to the DAC, not Roon since you’ve left the Roon ecosystem at that point.

3

Hi
I have already added HQPlayer but I need to change the IP address to “localhost” but cannot see how you do this. Can you please assist?

Thanks and regards

Derek

4

There is no way to edit the ip address once setup. You have to add a new HQP device.

You can have more than hqp audio device, btw.

5

If I try to add a new HQPlayer I get a message saying ‘The Host Name or IP address has already been configured’

Can you please assist further?

image

6

Try deleting the older one, but, that message means the existing audio device is already set to whatever the IP address (or localhost).

7

Currently I am able to stream music via HQPlayer but I am unable to upscale. Can you guarantee that if I remove/delete the older one I will be able to add a new HQPlayer?

I certainly do not want to be without any streaming capability.

8

So you can stream? Based on your title I thought you couldn’t even connect Roon to HQPlayer. So no point in doing anything with audio device if you are already connecting.

Perhaps you might give more Specifics on the issue. What do you mean by you are not able to upscale?

9

Firstly I asked how to change the ip address in HQPlayer but later I clearly said that I can stream music but I am unable to upscale.

10

Hey @Derek_Gray,

Thanks for writing in!

If your issue is only related to upscaling audio, we’ll need to know more information about your signal chain, as well as your audio setup and how things are connected.

Please let us know what endpoints are connected to your Nucleus, and how, and what format you’re attempting to upscale to. Does it fail no matter the file format?

Thanks!

11

My issue is unable to upscale in HQPlayer as I can upscale from Roon.

My setup is as follows.
Roon Nucleous
Aqua LinQ c/w MQPayer and HQPlayer Core + NAA incl. Signalyst License and
Audio Engine for Roon.
Aqua Ls Scala

The signal path is as below:-

image

I cannot see how to upscale to DSD files in HQPlayer so I have only tried to upscale PCM files.

Should you require any further information then please do not hesitate to ask.

Regards

12

Well you don’t set up scaling in hqplayer in roon since hqplayer is its own software. Once roon has sent the audio to hqplayer, roon is out of the picture. That would be the line that says Output. The line below is informational. Roon is just displaying what hqplayer is sharing as it’s upsampljng setup. In your case hqplayer doesn’t seem to be set to do any.

Open up hqplayer and set your upscaling there.

13

The issue appears to be resolved so you can close this ticket.

Thanks and regards

14

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