Hung on initializing notification

[Nigel_Dedman]

Core Machine (Operating system/System info/Roon build number)

Mac Mini /OSX Catalina 10.15.4/ version 1.7 Build 536

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Telstra (internet provider) OEM modem/router with Ethernet connection to Core via Netgear switch

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Optical to Cyrus DacXP, WiFi to Denon Cocoon, WiFi to AppleTV, control via iPhone X

Description Of Issue

Updated MacMini operating system to 10.15.4
iPhone could not connect to Core. After sstarts and still no connection, selected to look for another Core, connection was achieved, but hung on the “initializing” screen with the stacked notification.

[dylan (Dylan Caudill)]

Hi @Nigel_Dedman,

Is there any change after a reboot of the Core machine?

Is the Core machine using the all-in-one Roon or RoonServer?

[Nigel_Dedman]

Hi Dylan.
No, unfortunately.
I am still getting the initializing notification.

[dylan (Dylan Caudill)]

Thanks for the update, @Nigel_Dedman. Would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link?

[Nigel_Dedman]

ndedman@optusnet.com.au.zip

[dylan (Dylan Caudill)]

Hi @Nigel_Dedman,

Please see see our latest update on this here:

Roon Initializing on 1.7 Build 536 [Team Working To Resolve]

Our team has identified an issue on the latest update that can impact a small number of our customers’ ability to connect to their Core machine from remotes. Our team is currently working to resolve as soon as possible and we’ll be sure to keep everyone updated here. Thanks, The Roon Support Team

[dylan (Dylan Caudill)]

Hi @Nigel_Dedman,

We’ve posted another update here:

Roon Initializing on 1.7 Build 536 [Resolved]

Update Our team has resolved the issue and things should be working again. If you’re still seeing any issues please restart your Core machine and restart Roon on any remote devices. Original Post Our team has identified an issue on the latest update that can impact a small number of our customers’ ability to connect to their Core machine from remotes. Our team is currently working to resolve as soon as possible and we’ll be sure to keep everyone updated here. Thanks, The Roon Support Team

This should be resolved now. You might need to restart your Core and restart Roon on your remote devices, but after that things should be working for you. If you’re still running into any issues please let us know!

[Nigel_Dedman]

Yes, now fixed and connected!
Well done and thank you!