I am no longer able to access my Nucleus

Support
1

Roon Core Machine

Nucleus on macOS Big Sur

Networking Gear & Setup Details

Netgear GS105 on Ethernet cable

Connected Audio Devices

Mytec Brooklyn Bridge DAC connected via HDMI

Number of Tracks in Library

I don’t recall

Description of Issue

The software cannot locate the core. The Nucleus is attached via HDMI to a TV set but the screen is blank. I have rebooted the Nucleus several times to no avail. My network is operating without issue otherwise.

2

Sorry that there’s a problem.

Is the Nucleus unit still within the 2-year warranty period? And did you buy it from a dealer or direct from Roon Labs?

3

It was purchased from Roon Labs in March of last year so it is still in warranty.

5

Hey @anon99665098,

As another test, could you please try connecting the Nucleus to a monitor but remove any network connection, and see if anything pops up on the screen?

I’ll be on standby for your reply. :+1:

7

It just says No Signal

8

Thanks for giving that a try @anon99665098, I’ll follow up via private message for next steps. :+1:

9

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