I cannot export more than one album at a time

Peter_Rustin · June 18, 2020, 1:42pm

Core Machine (Operating system/System info/Roon build number)

Rock using Version 1.7 (build 571); osx Mojave v. 10.14.6
Roon on iMac v. 1.7 build 571

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Orbi router; rock connected via ethernet to satellite

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Hifi berry using ropieee v 1.7 build 571

Description Of Issue

I’m trying to export albums to an external hard drive. If I export one, it’s fine. If I mark more than one album, Roon hangs and has to be force quit.

nuwriy · June 18, 2020, 9:23pm

Hello @Peter_Rustin,

Could you send me a screenshot of the path where your tracks are stored, and one of where you’re trying to export to? Thanks!

nuwriy · June 19, 2020, 2:40pm

A post was split to a new topic: Issue Exporting

Peter_Rustin · June 19, 2020, 7:20pm

Here you go.

Speed_Racer · June 19, 2020, 7:55pm

Use cmd-shift-4 to take screen shots instead. That command allows you to select the area for the screen shot instead of the whole screen…

Peter_Rustin · June 19, 2020, 8:08pm

awesome thanks!

nuwriy · June 22, 2020, 7:40pm

Hello @Peter_Rustin, thanks for the screenshots! For the next item, I’d like you to run a quick test for me.

Restart Roon and the core
Export one album, reply here with a timestamp of when you did this
Give it a few minutes, then try to export two albums. When it fails, give me a timestamp

From this information I can enable diagnostics for your account and prepare a report for the team so we can take a closer look. Thanks!

Peter_Rustin · June 22, 2020, 8:11pm

Ok, exported one Bob Dylan album at 1:09; tried to export 2 they might be giants albums at 1:11. Failed; system hanged; had to force quit.

nuwriy · June 23, 2020, 4:23pm

Hello @Peter_Rustin, diagnostics have been enabled on your iMac and should be automatically uploaded next time you log into Roon. When you get a chance, can you start up Roon so I can collect the report? Thanks!

Peter_Rustin · June 23, 2020, 5:11pm

Ok, done. Thanks!

Peter_Rustin · August 7, 2020, 6:18pm

I too cannot export more than one album on ANY Mac. This has been going on a long time. Is there any solution in sight?

nuwriy · August 10, 2020, 7:26pm

Hello @Peter_Rustin,

Thanks for your patience and my apologies for not reporting back to you on this thread. I had passed your report over to the team last we spoke and they had good news, which is that our technical team has been able to reproduce this behavior and we’ve opened up a bug report with our developers.

While I can’t say for certain when this bug will be fixed, getting things reproduced in-house is a critical first step, and I will keep this thread up to date as the team passes along feedback and work begins to get this resolved. Thanks again for the report!

Rob_Williams · September 24, 2020, 6:44pm

Any update to getting this fixed? I also have a Mac and cannot export more than 1 album at a time. This is core functionality… we need to be able to backup the music files we have ripped on the Nucleus. Thanks.
Rob

Peter_Rustin · September 24, 2020, 6:55pm

I second this. This has been going on .

Speed_Racer · November 2, 2020, 6:07pm

Has this been fixed?

Peter_Rustin · November 2, 2020, 6:34pm

Not that I can see…

dylan · November 3, 2020, 8:44pm

Hi everyone,

This issue remains a priority for us and our team continues to investigate and work on a solution to this. I can’t provide any specific timelines just yet, but we’ll be sure to keep everyone in the loop. You have our apologies for the ongoing trouble.

Xekomi · May 19, 2021, 10:29am

Any updates on this ?

MacTan · May 23, 2021, 10:22am

Same problem since july 2020 …and still no solution …

system · June 10, 2022, 12:40am

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