I can't connect Roon ARC to Roon Core

Support ARC: Port Forwarding Help
1

Hi, I can’t connect Roon ARC to Roon Core. I always get the message “poor connection” with the following diagnostics:

{
“ipv6_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“93.hhh.iii.jjj”,“actual_external_ipv6”:“2001:aaa:bbb:ccc:ddd:eee:fff:ggg”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}".

Can someone help me?
Thank you.

2

Hi @P_V,
Welcome to the Roon Community!

This message states you don’t have uPnP enabled in your router. This would be the first step.

Further info can be found in:

Cheers, Joost

3

Thanks Josh, I’ll try to check what you pointed out to me.

4

Hey @P_V,

Ben with the support team here, I wanted to check in to see if @Joost_Hoogland’s reply above was helpful?

I’ll be monitoring this thread for your reply. :+1:

6

Hi Ben and thank you for your attention.
I’m a beginner and I’m trying to get to know Roon, which I find an excellent program.
I couldn’t solve the problem on my base PC, but I found another solution by installing Roon Core in another PC, where Ron ARC connects well with Roon Core.
Unfortunately, however, the Roon ARC app connects well with the PC only at home, because if I leave my WI-FI network, Roon ARC loses the connection, and I don’t know how I can do it, because other music apps work regularly even outside the home.
Can you help me?
Thanks and a cordial greeting.
P_V
(Excuse the Google translation)

7

Hey @P_V,

No problem at all! Based on your original message, @Joost_Hoogland is correct in saying that uPnP may not be enabled in your router. So we’ll want to investigate that first and foremost. I’ve listed out some additional things to test as well:

  • Turn on UPnP on your router and try to run Roon’s port forwarding test again (you can find this information via the manual for your specific model Router.)

  • Try to set up manual port forwarding in your router.

    • Make sure the IP/Port matches in any port forwarding rule you create.

  • Double-check to make sure you don’t have any VPNs, Firewalls, or other network filtering software blocking Roon.

  • Check if your modem is in Bridge mode.

  • Restart your network hardware and update the firmware.

I’ll be on standby for your reply. :+1:

10

Keep getting ARC offline not connecting to core