I am using Qobuz on macbook pro and iPhone well, and I can setup Qobuz on Roon app well, I can see all pages of Qobuz on Roon, but when I click a CD and play a track, it does’t work and display This track is not currently available from Qobuz, too many failures …, I taken patience for this problem for 2 years, and I contacted Roon guys, they said this is a problem of Roon, the reason is Qobuz don’t transfer data to Roon . Can you help me to resolve it ?
@Jian_Xu, to receive appropriate help, it would be really helpful if you could complete the template provided in you opening post, and reproduced below. Please be sure to include details of your core, network, storage location of your media files, and any messages displayed by Roon. Thank you.
Roon Core Machine
<!‐-Include your operating system and machine info (Model, CPU, RAM)-‐>
<!‐-Write below this line-‐>
Networking Gear & Setup Details
<!‐-Your network gear (model of routers/switches) and if on WiFi/Ethernet, are you using VPN-‐>
<!‐-Write below this line-‐>
Connected Audio Devices
<!‐-Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)-‐>
<!‐-Write below this line-‐>
Number of Tracks in Library
<!‐-Tell us how large your music library is, eg. “30,000 tracks”-‐>
<!‐-Write below this line-‐>
Description of Issue
<!-‐Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!-‐>
<!‐-Write below this line-‐>
Including these details in your first post helps resolve your issues faster.
Provided you don’t have a network setup that is filtering out or blocking authentication and download requests to Qobuz’s servers (VPN, security software, or additional hardware like access points/managed switches), then the most likely culprit here is the endpoint to which you’re attempting to play audio.
Please let us know more about your setup per the template provided by our moderators above, and we should be able to identify what’s wrong. In addition, are you able to supply the tech support team with an example of a Qobuz track that results in a “Track Is Not Currently Available” error?
Thank you for your patience. We’ll look out for your response.