Oh please, work through this thread and it’s a handful of complaints, echoed over and over and over and over with your insults and jibes at Roon’s owners and staff thrown in at every opportunity for good measure.
I get that many are upset, but engaging in such a disrespectful manner achieves nothing. Personally I feel Roon have exercised great constraint with the likes of you. If it were me I’d have refunded you and told you to take your money and disrespect elsewhere.
I would say that about a thread called “I genuinely feel that this was a poor update and backwards step” that listed their grievances, but that’s not what I read above.
What is read is a discussion about the success of the release as a whole, for the company and all its users. I’m putting that in context of the actual numbers involved here. See what @evand said above – this thread is not the polite complaints you make it out to be.
That is a fair point, but looking at the first post, that appeared to be the intention of the op,
There will always be people taking the thread off topic to a greater or lesser extent, as it always happens, but that should not detract from the fact that this thread appears primarily to highlight the grievances as the op sees them.
I also note quite a number of other threads in the forum, which politely make comment about the backwards steps in the 1.8 update, so it is very good to hear that your business will hear their views, as they were put in a more polite way.
I wasn’t aware I was making anything out to be anything other than ‘some’ people trying to make a genuine list of issues heard.
(Pragmatic Minimalist - Roon Lifer X 2)
If I had a problem with Roon functionality, I would post a request for help in the Roon Support catagory. If I had a problem with the new UI, I would post in the Feature Request thread.
Danny, thanks for your comments. Do you have a count on how many of your total 250k user base have downloaded and installed 1.8? That might provide a better perspective vs looking at the total user base in having a conversation as to how many may be having issues. If 70% of users have upgraded vs. 20%, the magnitude issues and comments on the community would cause one to come to two completely different conclusions.
The upgrade has been a frustration to me in terms of hours spent just trying get the core to connect, log in, select audio zones, etc. If there was any initial failure for me, it was not related to features, changes and design of the software as much as not being able to access any music streams and play music through the audio system and the trouble it took just to be functioning.
Lest weekend, I was finally able to find work arounds and stay connected and am confident you all will work out some of these things in the coming week. Now that I am connected, I am enjoying the new software.
You will always have people who like or dislike change. I think the challenge going forward from my perspective is how you complete an upgrade with as minimal impact on the ability to connect and play music out of the gate. I know there have been multiple conversations about how the software is beta tested, but I would think a more robust testing process before launch would help to identify more of the issues before launch.
I am a lifetime subscriber and happy to use Roon as my platform and am not going anywhere. Thanks.
Errrr…I am not so sure. All I know is its completely unusable for me right now, because half my zones don’t appear without me having to restart the core each time. The fancy UI and everything else becomes inconsequential in context. How did this even pass testing?