I have enabled port forwarding but Roon ARC still cannot access Roon Core

[Tom_Gurgui]

Roon Core Machine

Roon Nucleus +

I have a Roon Nucleus +.
I worked with my router support team and have enabled port forwarding, but the Roon ARC was unable to securely access my Roon Core.
I need technical support from Roon.

My router is a Netgear Nighthawk R8000.
The Nucleus+ is connected via ethernet cable.
I do not have a VPN.

Networking Gear & Setup Details

My router is a Netgear Nighthawk R8000-100NAS.
The Nucleus+ is connected via ethernet cable.
I do not have a VPN.

1. Who is your internet service provider?
   AT&T
2. Please list the make and model of your modem and router?
   Netgear Nighthawk R8000-100NAS
3. Do you have any additional network hardware, like additional routers or managed switches?
   No
4. Does your network have any VPNs, proxy servers, or enterprise-grade security?
   No

Connected Audio Devices

Description of Issue -

What is the exact port forwarding error message you see in the Roon Settings → ARC tab?

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“45.xxx.xxx.xxx”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

[Jose_Vita (jvvita)]

To be sure the port forwarding is working, go to Open Port Check Tool - Test Port Forwarding on Your Router and check if your port 55000 is open.

Also, you may want to hide your external ip from your post above, for security reasons.

[Tom_Gurgui]

How can I hide that? I’ve never posted anything like this before.

[Tom_Gurgui]

I tested the port using the Open Port Check tool and apparently it is closed.

If Netgear Technical Support doesn’t know how to open a port on my Netgear router, what would you suggest I try next, please?

[Robert_F]

Tom, I edited most of your public IP address. Are you using AT&T Fiber, DSL, or fixed wireless service?

[Tom_Gurgui]

AT&T fiber

[Robert_F]

Thanks, do you have the Pace 5268AC gateway or one of the BGW210 or BGW320 gateways? You will need to create a port forwarding rule on whatever AT&T provided you.

[Tom_Gurgui]

Are you saying that in addition to the port forwarding rule that’s been added to my Netgear router, I also have to set up port forwarding on my AT&T model / router?

Tom

[Robert_F]

Yes, based on my AT&T Fiber configuration using the Pace gateway. I need identical port forwarding rules on both the Pace and my ASUS router I use for WiFi and my LAN.

[noris]

Hi @Tom_Gurgui ,

Have you been able to configure the port forwarding rules for your AT&T modem? Is ARC working now for you? Let us know when you have a chance!

[Tom_Gurgui]

Hello,

YES! I removed the Netgear router from my system (I used to have both an AT&T gateway and a Netgear router) and reset the AT&T gateway so that it functions as both the modem and the router. Once I did this, I was able to open the port and now Roon ARC is working perfectly!

I was able to use Roon ARC on my cell phone from 5 miles away from my house. What a fantastic product!!!

Thank you!

Tom