I’m seriously thinking of getting rid of Roon

It’s like the little girl. When she was good she was very, very good; but when she was bad, she was shocking.

I run Roon through a Nucleus Rev B. It crashes continually and takes a long, long while to reload after I have rebooted the system.

Surely, this is not normal. I have a good Internet connection. The problem is in the delivery.

I think it’s good when it works but there’s something pretty amateur in a service that whimsically decides to stop. It makes listening to music dreadful. A good movement and the bloody thing decides it’s had enough.

I don’t know if anyone from Roon reads these posts. In case they do, I’ve invested a lot of money in this, having a Nuc and a lifetime subscription. Together, that was a month’s salary.

What do I get? An unstable system that is better bypassed using Qobuz directly.

And while I’m griping, Arc doesn’t work and your instructions are about as comprehensible as they would be written in Swahili.

1 Like

I have moved your post into the Feedback section of the forum. All posts in this section are read by the Roon Labs team.

If you require help from the support team, please open a support request in the Support category of the forum which is monitored by Roon.

Note, the Support link is clickable and will take you to the correct place to create your request by clicking on the “Get Help” button.

Thank you.

2 Likes

This is not normal behavior. I have had Roon for 4 1/2 years and run three servers with three lifetime subscriptions with no problems. There is something wrong with your setup somewhere.

Have you requested help from Roon Support?

2 Likes

There’s definitely something not working correctly. It could be faulty hardware or something else, but you’ll need Roon support to assist with this. I see this is your first post, and you haven’t previously opened a support ticket.

So, head to Support (this is a link), and click on the blue banner with the “Get Help” button.

3 Likes

Jon,

As at least two other posters say quite clearly:

your experience is not at all typical. Sorry to hear of your disappointment. But before giving up, may I respectfully suggest that you dig into things a little further to see if you can find what’s causing the trouble?

I’d hate to be misunderstood as implying that because most (?) of us don’t have these difficulties you are not doing. You are; and they’re very real.

But they’re also probably fixable. Good luck!

2 Likes

This is definitely not normal, as Jim states, something is not working correctly in the way your system is configured.

If you give us more information we might be able to help you sort out your issues.

2 Likes

It seems to be easier for some to write a long complaint thread than a brief Support request one.

1 Like