I really don’t understand some people who post on this and some other threads in the Roon forum

I feel I’m kind of in the middle in the discussion. I discovered Roon recently and I never bought a software in my life. I still download my music on a Russian website. I tried it and loved it. I was “yeah, totally worth it”. Then I was like, okay everything is working great and I even have a discount the first year. I didn’t ask for another discount instead I enjoyed listening to music.

However, I started reading the forum and I had a feeling there were an accumulation of complaints, everything turned violent when 1.8 was released.

Meanwhile I asked what was the TOP 10 Feature Requests but no one from Roon answered. Of course I’m not entitled for an answer and that’s not my intention at all but a bit of consideration (apart from we listen to your feedback) would have been better from a communication perspective. Now I’m like “but is it worth it”.

Then I agree with the post above on the iOS app but of course I will not express it as clusterf*ck. Instead I would question “why such a price for such a great piece of software on MacOS but “not great” for iOS? I’m starting to question now the direction of Roon. But instead I would redirect you to this thread on that topic. I apologise if this is flagged as “axe-grinding” in the forum rules.

I hear you, but spend a few hours with an alternative, and you’ll like them much more again. My experience anyway, lol.

2 Likes

6 years of using Roon tells me that anyone that’s not encountered missing albums or artists in search, duplicated artists, incorrectly conflated artists and so on either has a puny library, hasn’t delved into their music or both. These are among a long list of known bugs. They’ll never be addressed.

2 Likes

@Emile_Lemmer - I truly feel bad for people having ongoing issues with Roon on one platform or another as they are undoubtedly frustrated with what should be a great Roon experience. Troubleshooting network issues can be a nightmare and metadata will never be 100%.

I also have been using Roon for 6 years yet have encountered very few of the issues you cite. I’m running Roon on a NUC with ROCK with a library of over 3500 albums and I use Qobuz. I’ve got 5 endpoints in the house plus my ipad/iphone on occasion. Roon is certainly not perfect, but the only serious headaches I have had were occasional dropouts streaming hi-res music, but that turned out to be a problem with my network and the endpoint I was using and not Roon itself.

So yes, Roon seems to have its share of nagging issues for some., but not for everyone. To cast it as having a long list of known bugs that’ll never get addressed just undermines the credibility of software that works extremely well for many. Just my 2 cents worth…

7 Likes

Heavyweight user here. Very, very heavy. How so? I started streaming my local digital music library using the Squeezebox line of streaming devices back in 2006 and switched to Roon in late 2015. I have over 60,000 albums and 850,000 tracks, about a dozen endpoints and a dozen control devices. Roon is running on a way over speced Windows 10 computer and most of my endpoints use Ethernet. Most of the control devices use Wi-Fi.

So does Roon work perfectly? Yes most of the time with some occasional issues which are more often than not resolved with a simple system reboot. Has Roon lost an album or two? Don’t know and don’t care since I probably wouldn’t miss it anyway with such a large music library. I also subscribe to both Tidal and QoBuz so if Roon “lost” one of my albums then perhaps Tidal or QoBuz might find it. Does Roon help me to interact with my music library (and the libraries of both Tidal and QoBuz) in a meaningful and helpful way? Most definitely and delightfully!

I haven’t read nor do I intend to read the Apple Music thread. I will offer this observation: In the world of technology and Internet we are way too used these markets being dominated by a few big bad giants. However there are and always will be many many niche players, such as Roon, Tidal and QoBuz. Think of high end audio versus consumer home audio. Did the introduction of Amazon Echo speakers destroy any high end audio manufacturers? I think not. There are plenty of people out there that care enough about how their music sounds to keep these manufacturers in business.

So look at the bright side, if Apple and/or Amazon ever introduces a high resolution music streaming service then their hardware will have to support high resolution audio, which would then make that hardware more likely to support Roon! To which I say: Bring it on! The more the merrier!

11 Likes

I had similar views as the op a while back but even though my experience with Roon has been and still is impeccable I don’t think I would go so far as to say I love Roon…

Having an inordinately large library and multiple endpoints doesn’t mean you’re automatically diving in beneath the surface of Roon’s capabilities, nor does following the breadcrumbs of similar artists, collaborations etc (and that aspect of Roon is great).

And yet, despite things being perfect for you, here’s a chap also running Roon on Windows having endless, persistent issues. I think it’s reasonable to assume he’s not having a great time using Roon:

Nothing has changed here. For many criticising Roon (constructive or otherwise) and asking them to lift their game to address bugs and shortcomings is a cardinal sin met by a barrage of posts implying that the complainant is negative or hallucinatiing or that their network is to blame (which in some instances is correct, but in many instances it has absolutely nothing to do with the problem).

Roon is a business. Your subscription is a business transaction. Things should work as intended and bugs should be fixed. Rather than move things in that direction this community puts the product and its creators on a pedestal and fights to keep them there. The only purpose that serves is to hamper progress which will in the longer term cause customers to churn in favour of other solutions.

7 Likes

I like how it was put above - I am a loyal Roon user but not necessarily always happy. Roon does things I could probably not do without it, or at least it would be much more difficult.

But seriously, enough people struggle with it being flaky, have posted they suspect a resource leak, etc., that there is clearly something going on. Should NOT have to try to change DNS, etc.

I’m hoping that the recent admission that using Qobuz creates a resource leak and that Roon is working on a fix will address at least some of the flakiness.

5 Likes

I have over 20,000 local albums, and rarely have problems. And what problems I do have started after my miserable attempt to try Audirvana Studio. Roon, imho, is light years ahead of AS.

1 Like

Then please explain:
Why do you hang around if Roon is THAT bad? It is a free world and you can use any other (cheaper) service or software you want.

I don’t understand.
Thanks.

2 Likes

I have long wondered myself why there is so much antagonistic posting. Roon is high priced software? Really, $10 per month ie 2 fancy coffees? As a tea drinker, I don’t buy fancy coffees. It fills a need in my household and I am happy with its performance. It admirably looks after my various SONOS devices and I no longer have to deal with SONOS, gives me a better interface with Tidal (my view) and seems more suited to me than JRiver (which I also use, but mostly for the video aspect). It runs very well on my systems. Occasional blips as with all software, reboot/update/refresh whatever and off you go.

4 Likes

The short answer is I haven’t to explain anything to you. But since you bother here’s an attempt. I just don’t like being treated like this by a business I pay for. So I dare to express my standpoint. Btw even if Roon worked perfectly for me I still would pay and therefore not ‘love’ a piece of software. Maybe if it was a GitHub project. And I will go for a better solution once available which is legit and logic. Until then my claims to get things fixed stand. May you like / understand it or not.

Would you love a car that works for the majority of owners while you’re the one bugged by a Monday version? Guess you wouldn’t. These lucky other owners btw would then blame you for not being an aficionado. Funny planet … love for cars and Hi-Fi gear.

1 Like

But then of course you go on to explain… Nothing personal, but part of the problem is you’re the latest in a long line of 'splainers, mostly prevalent on any power or cable threads. And I’m not letting myself off the hook either, been there done that, esp after the 1.8 release, and with cables, and MQA etc… And it doesn’t matter what ‘side’ you’re on. It’s the nature of the forum beast - there’s that cartoon of the man awake late at night, hovered over his computer, wife begging him to go to bed - “But honey, somebody on the internet is wrong!” Like, why am I here right now? I guess we all need to step back and ask, are we helping? Do adults need ‘saving’ from their first world toys? Do we need to rain on somebody else’s parade due to our own overcast skies?

Now I’ve given up with custom themes (too much work for every update), etc and just use Roon how it works for me in the precious little time I have to actually engage with music. The integration with my local 1000 titles and the smorgasbord of Qobuz titles added, is enough already to last me a lifetime. Roon 1.8 is no longer flaky for me like 1.7 was - could be due to a change in hardware (new ram and SSD when transporting the 7i5 to an Akasa case) but it’s a welcome change. There are still head scratchers about 1.8 (UI esp.) and just where the software is headed, and just how much potential it could have, and they are all good questions to keep asking, but perhaps without so much schadenfreude involved.

Best, Charles

9 Likes

And you kept it going too.

I have no axe to grind on this subject but if Roon wasn’t doing what it was supposed to for me I have no doubt that I would be grumbling. Through not complaining the British got to enjoy quality motors from Leyland……

I come for the product info and tips, and stay for the drama.

14 Likes

In fairness to Roon, metadata for music is one of the most difficult problems to completely solve. There is too much data to hand-tweak it to any significant degree and data normalization from evan a single source is complex because the data is often incorrect, incomplete, or duplicated.

I’ve reported metadata issues to Roon a number of times and they have always addressed them quickly (unlike feature requests which seem to be ignored).

2 Likes

Ah but I do and quite frequently. If I do have any complaints it’s that Roon is only good as the metadata it finds and the world of metadata is more often than not rather lacking. God forbid one has any “unidentified” “bootleg” recordings in one’s local music library. Nonetheless Roon does incorporate these recordings into one’s database based on the file tags. At the very least one needs to have good file tags.

Absolutely correct and I could not have said it any better. Bravo!

1 Like

You both give Roon too much credit. Their software happily creates duplicated artists it doesn’t even know anything about whilst a pre-existing namesake with albums and the same composers already exist in a library. It then goes even further and has the two namesakes participating in one another’s albums. That is a bug, nothing at all to do with metadata. But I get it, Roon is bug free and leaves no room for improvement.

1 Like

Question: what is the primary musical genre is your library? Mine happen to be jazz, pop/rock and classical, in that order.

With respect to jazz and pop/rock Roon’s use of metadata is pretty good. Again Roon is only as good as the metadata that’s available.

Classical music is another kettle of fish and the woefully terrible metadata available has long been an issue. To Roon’s credit they are very aware of these issues and are taking steps that will hopefully aid in resolving some of these issues. However one should be aware of just a difficult a task this is going to be and work, not against, Roon in helping to fix this complete system of metadata.

Please note: I’m using the term “metadata” very broadly but in reality metadata is compromised of many things - local file tags and online sources being two main sources but also the utter lack of conformity and consistency between sources. A real mess that may never be resolved.

A broader point raised for me when I saw the topic in my weekly Roon email is how much I can’t stand internet forums anymore. I know I’m generalising but so many lame pointless postings (especially the Hoffman Music Corner) on forums where regulars just seem to hang out and be ready with the pithy/sarcastic/pompous etc. reply- what a waste of time. Posters taking exception to comments and posting like there opinions actually mean something and they have some sort of status as posters. All so lame IMO.

8 Likes