I see my devices on Roon server but not on Roon remote

Support
21

Dear @Eric

I did like you proposed, uninstalling Light-out, and restoring all the default power managements setting.

And putting computer in sleep mode manually, this morning, exactly same problem, Auralic was not detected until I started to move the mouse from the computer.

And @Rugby, I was the author of other thread, And if you look my 2 last comments, problem was not really coming from Light-out, but more from how much time computer was remaining in sleep mode.

And like you can see between the 2 thread, I formated all the computer and replaced WHS2011 by Win10, but same issue at the end unfortunately

I know that all this looks very strange, but it’s really annoying to the use

-David

22

Hi @David_Ghidoni ---- I am sorry that you are still experiencing these issues. I would like to get our developers a copy of your logs in order to take a closer look at what may be happening on your system. I will send a PM with all the information on how to get us the information. Thanks!

-Eric

23

Thank you so much Eric,

I sent to the support all me logs like asked

  • offline 8:33
  • online 8:35

All the best
David