Full form submission
What’s happening?
· I'm having trouble playing music
What best describes your playback issue?
· I'm hearing dropouts
Describe the issue
OK
Describe your network setup
YES
Can you please provide more information about your Roon system and network by completing the information below:
Roon Server Machine
Include your operating system and machine info (Model, CPU, RAM)
Networking Gear & Setup Details
Your network gear (model of routers/switches) and if on WiFi/Ethernet
Connected Audio Devices
Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.
Number of Tracks in Library
Tell us how large your music library is, eg. “30,000 tracks”
Description of Issue
Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!
1 Like
Hi seomh25,
Thanks for writing in! Are you still having issues with audio dropping out? Is this only happening in Roon?
As @Robert_F mentioned, we will need a bit more information - how is your Roon Server device connected to your network?
The next time you experience a dropout, take note of the date, time, and name of the track playing and share that info here - our team will be able to enable diagnostic mode for your Roon Server and we’ll take a closer look into what might be going on. 
I’ll be on standby for your reply!
2 Likes