Core Machine (Operating system/System info/Roon build number)
macOS Catalina v.10.15.4
Mac Pro (2019)
Processor 3,3 GHz 12-Core Intel Xeon W
Memory 32 GB
Roon Version 1.7 (build 528)
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
NAS: QNAP TS-873
Firmware version: 188.8.131.520
CPU: AMD Embedded R-Series RX-421ND
Memory: 4 GB
Router: Technicolor TG788vn v2 (provided by my ISP)
All connections via a Cisco SG200-26 Switch (Ethernet)
In general, I don’t have issues connecting devices, computers, printers, hotspots etc to my network.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Benchmark DAC2 HGC connected to my Mac via USB. No issues here.
Description Of Issue
I’ve spent the past ten days trying to connect Roon to my NAS where I store my music as AIFF files, all imported through iTunes/Music over the years. My collection is about 15.000 tracks, organised in subfolders by artist and album respectively.
On the NAS I have completely disabled AFP connections and set the SMB from SMB 2 to SMB 3 (also tried with SMB 2 only).
My NAS has a static IP (192.168.1.240).
Server name: QNAP-873.
Shared Folder name: JDS_DATA
Tried to connect by using all suggested options:
with username and password and without, with a “.local” ending as some sites suggest and without.
Depending on the input I either get a “Error Loading Folder; UnexpectedError” or a “Could not connect to share; Host not found”.
I’ve tried it with my Mac connected to the NAS (Finder -> Connect to Server) and not connected…
[By the way, when my computer is connected to the NAS, why can’t Roon simply list the NAS in the relevant tab in Storage?]
TIDAL, Qobuz connects and plays without issues.
The only way to play my OWN music is when I go through /Volumes but then Roon will find only about of 85% my albums (approx. 13.000 tracks imported out of the approx. 15.000 tracks). As far as I can see, full albums are completely missing from Roon Library although I can perfectly see and play them in iTunes, Audirvana etc. Again, all files are AIFF.
The audio quality is amazing and I can’t wait to have a fully functioning library to enjoy my music!
Thanks in advance for your help.