Impossible to setup the Rock Anymore

Support
1

Core Machine (Operating system/System info/Roon build number)
ROCK Version 1.0 (build 227) stable
NUC6i5 250 GB Nvme SSD Samsung 970 EVO, (just replaced by a new one with same issue)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
192.168.222.0/24 Unifi,

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Bluesound

Description Of Issue
Network timeout on logins:

11/10 16:16:19 Trace: [fiveaccountserver] POST https://accounts5.roonlabs.com/accounts/3/login
11/10 16:16:19 Trace: [fiveaccountserver] BODY email=<<<EMAIL>>>&password=<<<PASSWORD>>>
11/10 16:16:19 Trace: [broker/accounts] Data updated. AccountStatus=NoAccountConfigured MachineStatus=NeedsAccount UserId=<none>
11/10 16:16:20 Trace: Successful POST response from https://accounts5.roonlabs.com/accounts/3/login
11/10 16:16:20 Trace: [fiveaccountserver] GOT {"status":"Success","userid":"<<<USERID>>>","token":"<<<AUTHTOKEN>>>","expiration":30,"groups":[]}
11/10 16:16:20 Trace: [fiveaccountserver] GET https://accounts5.roonlabs.com/accounts/3/userinfo?token=<<<AUTHTOKEN>>>&machineid=419a9e53-7f25-925b-5621-e12fa80dd977
11/10 16:16:21 Trace: [fiveaccountserver] GOT {"user":{"userid":"<<<USERID>>>","firstname":"Xavier","lastname":"De Cock","email":"<<<EMAIL>>>","joinmailinglist":true,"allowpushnotifications":true,"class":"Normal","groups":


11/10 16:16:21 Trace: [fiveaccountserver] GET https://accounts5.roonlabs.com/accounts/3/profileslist?token=<<<TOKEN>>>
11/10 16:16:29 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (Name or service not known Name or service not known)

11/10 16:18:01 Warn: Error in web request https://accounts5.roonlabs.com/accounts/3/profileslist?token=<<<TOKEN>>>: NetworkError (The operation has timed out.)

I’m starting to get bored.

2

Can you login to the roon web site roonlabs.com using the same username and password?

3

Yes, and using curl -X Post -d valid datas provide the correct informations.

I can redo the whole flow in curl

4

I have no idea what that means.

5

well basically, when running what the roonserver tries to do, i’m able to authenticate and retrieve all the datas needed to work. so not a pure network problem. started the reset after a problem with tidal.

6

More Update:

Changed the Ethernet Cable (tested 2 of them)
Changed the layout from
Managed Switch 1 => Unifi Switch => Unifi Gateway to
Unifi Switch => Unifi Gateway

I can’t see how to test without tearing down my setup. in any case, no packets loss, corruption or reemission reported on the switch ports.

Let me know if i can provide anymore direct data, for obvious reasons, i won’t provide any token in a public forum.

8

Hi @De_Cock_Xavier,

I notice in the log snippet you shared there is a name resolution error. What DNS are you using? If you switch to something like Cloudflare or Google DNS is there any change?

9

Hello, i tried cloudflare, my isp, google.

But i suspect the currently ongoing attack on the dns server due to the come back of dns cache poisonning is the root cause of this problem :frowning: i’ll retry on regular interval.

10

Ok, found the likely culprit, after switching off ipv6 on my network entirely everywent back to normal.

anything change recently on your side regarding ipv6?

11

Hi @De_Cock_Xavier,

There were no changes that I’m aware of related to IPv6, but I’ll check with the team on this. Thanks for the update, and let me know if anything changes.

13

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