Inability to connect due to invalid password and reCAPTCHA errors (ref#GJQ1AP)

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Can’t connect to Roon
When I call up Roon, I am asked to select my account. When I do so, I get either the message “invalid password” or “invalid recaptcha”. The first is obviously nonsense, the password was valid and still working yesterday. I also reset it about ten times, but immediately afterwards, when I tried the new password, I got the message that it was invalid. I don't understand the other error message.

Describe your network setup

FRITZ!Box, the server is connected via Ethernet

The really cool thing about a support forum is that one can research previous, similar cases for a solution: Search results for ‘Recaptcha status:solved order:latest_topic’ - Roon Labs Community

If you need more specific tips, you may have to specify your OS and browser you use. Did you try already with another browser/OS (another phone, tablet or PC)?

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Is this the answer to my queastion? I don’t see that it can help. I have the problem that from time to time I can’t log into Ron because of this Captcha Thing. Changing the browser makes no difference. What can I do?

Change your device maybe (use your phone or tablet)? Fix what is blocking proper access to the captcha site (AntiVirus, Proxy, VPN, …) otherwise.

Werner,

I suspect we all sympathize with your frustration.

But the resources which @BlackJack suggests will be useful.

I doubt there’s a single one of us who hasn’t somehow or other typed in (or, say, pasted in) an extra/trailing space - especially after changing it as often as you did before your OP… maybe, for instance, one of your attempts to reset it did not ‘take’ as expected?

CAPTCHA can also be annoying; it’s a result of ‘bad actors’ spoiling things for the rest of us. But clicking only on those images which are required ought eventually to lead to the correct combination to get you in. Good luck.

Hi @Werner_Hintze ,

Are you able to try to login to Roon via another device? What kind of device is presenting you troubles with the login, is it a Mac? If so, do you have any Content Blockers toggled on in your Safari settings?

  1. Open up the Safari browser.
  2. Open the “Safari” menu in the top left corner of the screen.
  3. Click “Preferences” > “Websites” > “Content blockers.”
  4. Any content blocking services currently active will be listed here. If any are active, toggle them off and try to login again.

One other suggestion is to clear your Safari Cache & Cookies, as I have seen this help with Capcha errors in the past.

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