Inability to Connect Roon Outside Home (ref#D9K693)

Support
1

Network Setup

· I use multiple routers, none of which are provided by my ISP

ARC Status

· ARC is *Ready*

Describe the issue

Voglio collegare Roon anche fuori dalla mia casa, non riesco a farlo

Describe your network setup

Gestore Tim, router frizbox 5590

2

Ciao @anon91065934,

Benvenuto nella community,

ARC indica già lo stato “Ready” (Pronto); il prossimo passo è quindi verificare cosa stia bloccando l’accesso dall’esterno della tua rete domestica.

Dato che utilizzi un FritzBox 5590 in una configurazione che prevede più router, gli aspetti più utili da controllare sono:

se il router che gestisce la connessione internet pubblica è quello su cui è configurato il port forwarding per Roon ARC,

se è presente un doppio NAT o un altro router a monte che potrebbe gestire il traffico prima del FritzBox,

cosa riporta la schermata di diagnostica di ARC (in Impostazioni > Roon ARC sul server Roon) quando il tentativo di connessione fallisce.

Se puoi condividere le informazioni visualizzate nella schermata di diagnostica e indicarci se stai provando a connetterti tramite rete mobile o WiFi mentre sei fuori casa, potremo procedere con i passaggi successivi.

Il modo migliore per raccogliere queste informazioni è impostare il dispositivo mobile sulla rete cellulare mentre sei a casa (disabilitando il WiFi sul dispositivo) e tentare la connessione. Quando il tentativo fallisce, vai su Impostazioni > Roon ARC e verifica se riesci a copiare il codice diagnostico visualizzato per condividerlo qui.

Grazie!

Welcome to the community,

ARC already shows Ready, so the next step is to confirm what is blocking access from outside your home network.

Since you’re using a FritzBox 5590 with multiple routers in the setup, the most useful things to check are:

  • whether the router that has the public internet connection is the one doing the port forwarding for Roon ARC,
  • whether there is any double NAT or another router upstream that may be handling traffic before the FritzBox,
  • what the ARC diagnostics screen shows in Settings > Roon ARC on the Roon Server when you are failing to connect.

If you can share what ARC reports in that diagnostics screen, plus whether you’re trying from mobile data or WiFi away from home, we can take the next step from there.

The best way to gather this information would be to set your mobile device to cellular while you’re at home (disable wifi on the device) and attempt to connect. When it fails, navigate to your Roon Settings > Roon Arc and see if you can copy the diagnostic code there and share it here.

Thank you!

3

Hi @anon91065934,

Wanted to follow up on this. Have you had a chance to test ARC from cellular data while the device was at home, with WiFi turned off, and then check what the diagnostics page in Roon ARC reports in Settings > Roon ARC on the Roon Server? Since your setup includes a FritzBox 5590 and more than one router, it would also help to know whether the public internet connection is on the same router that has the port forwarding for ARC, or if there may be a double NAT upstream. Let us know what the diagnostic code says and whether you were trying to connect over mobile data or WiFi away from home.

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