Inability to connect to Roon ARC on iPhone despite server being accessible (ref#ONVEVY)

[Alan_Watkins]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

the ARC page in roon says my server is confirmed to be securely accessible to Arc. I start Arc on my iphone and it does an initial download, ask who's listening. I choose the only option (myself) and I get "There is an issue with your roon server" and tells me to go to the roon app for more information. I'm already in the roon app so that is not helpful. My only option is to disconnect from the host running roon server. I do that and I'm back at the beginning.

Describe your network setup

Unifi secure gateway , switches, and WAPS.

[benjamin]

Hey @Alan_Watkins,

Thanks for sharing your report!

@Alan_Watkins

Describe your network setup

Unifi secure gateway , switches, and WAPS.

Can you temporarily get a direct ethernet connection from your Windows running Roon Server, directly to your primary router? Let me know if you continue to run into Arc issues after this - it may be worth giving your router a reboot as well.

If you do still have issues, are you able to share the amount of free space on your iPhone you’re attempting to use Arc with?

If you haven’t yet, I would remove Arc and perform a fresh install over stable Wifi as well.

[Alan_Watkins]

Subsequently I “fixed” it by reinstalling the Arc app (I think, I tried so many obvious thing I’ve forgotten which was the one that worked).

FYI, At that point I got a persistent “poor connection” even though my wifi up and downloads 35 MBs. Restarting the iPhone fixed that.