Inability to find Roon Server from client devices (ref#HC26KR)

[Scott_Hebard]

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· Cant find server

Tell us about your home network

· Google providor,yamaha rn1000a,lenovo laptop running Roon

[vadim]

Hello @Scott_Hebard,

Thanks for reaching out.

At the moment, we don’t have enough information to determine what’s going wrong. The message “Can’t find server” can occur for several different reasons, depending on where and how your Roon Server is running.

To help us move forward, please clarify the following:

1. Which device is hosting your Roon Server?
   (For example: a Windows PC, Mac, Linux machine, NAS, or Roon Nucleus)
2. Is that device powered on and connected to the same network as your Lenovo laptop?
3. Are you running:

• Roon Server on one device, and
• Roon Remote on the Lenovo laptop
  or is everything supposed to be running on the same machine?

4. Are you using any of the following on your network?

• VPN software
• Multiple routers / mesh extenders
• Guest Wi-Fi network

Once we know where your Roon Server is hosted and how your devices are connected, we can advise on the next steps.

We’ll be happy to help once we have this information.

[benjamin]

Hi @Scott_Hebard,

Let us know if you’re able to run through the above from @vadim - thank you!