Tidal Mix issue - plays wrong track This has been raised before at https://community.roonlabs.com/t/tidal-mix-issue/171294 but I still see this problem. The Tidal Mix playlists change but Roon seems to hang onto old playlists. So "Play Now" the playlist plays a different track to those listed, and clicking on a track in the playlist to play it does not work. In this screenshot starting playback plays the track that is first in the live mix as seen on the Tidal app (William Orbit in this case) but that is not what is listed in the playlist in Roon.
Hi @Andrew_Beveridge,
Thank you for your patience while we worked through the queue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help in ensuring we gather the right information.
First, can you please reproduce the issue once more and note the date and time at which the error occurred? Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Thanks.
I just tried to reproduce it but no luck. It all behaved fine.
I will keep an eye out for it the next couple of days and will reply here with a timestamp if/when it happens again.
Well despite my best attempts, I cannot seem to get this to happen now.
I have tried playing Tidal mixes on my PC (via Roon & Tidal) and in the car… no difference.
And the playlists in Roon are now matching and playing just fine.
Roon Server did update a few days ago. Might you have just recently fixed it?
