Innuos Zen Mk III stalled/stuttering downloading update to 1.8 Build 1105)

Roon Core Machine -

Running Innuos Zen MkIII as standalone

Networking Gear & Setup Details

Running through wired connection to a Comcast dual band wifi capable router.

Connected Audio Devices

Number of Tracks in Library

2500 tracks

Description of Issue

It worked fine yesterday, today my Roon remote app om my iPhone says the Zen needs to update. Started downloading 1.8. Seems to be stalled. Blinks, never finishes.

Hi @David_Cope ,

Welcome to the community and thank you for your patience here while your case reached us. We activated diagnostics for your account and saw the update error, but it looks like it could have been a network issue.

Looking over the current diagnostics, it looks like your Zen was able to update to 2.0 recently. Have you been running into any other issues since the 2.0 update or is the issue fully resolved now? Do let us know when possible, thanks!

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