Insane Slowness: Five Minutes to Start Playback (ref#WD378X)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· The app takes a long time to respond to commands

Please try to reboot your Roon Server

· Yes, rebooting helps, but the issue returns after some time

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens on multiple remotes

Router Domain Name System (DNS) change

· I don't know how to do this

What is the operating system of your Roon Server host machine?

· Nucleus

Which model Nucleus do you have?

· Nucleus+ Rev A

Timestamp of issue occurrences

· Jun 3 7:15 AM PST

Describe the issue

Insane slowness. I hit play and took 5 minutes for it to actually play a track

Describe your network setup

Comcast modem in Bridge mode. TP link mesh router setup.

7

Hi @ryan_stratton,

Thanks for reaching out. Has this issue always been happening, or is this new behavior? Does rebooting your Roon Server temporarily change anything?

8

I’ve had slowness issues as long as I can remember. It will barely work and then work fine a day later. Today It took 5 minutes just to get a track to play. I have practically given up on using it when it’s acting up. I’d blame it on something other than Roon but Spotify and airplay and other wifi devices don’t seem to have any issues, just Roon on and off. It’s usually never very good at all bu sometimes much better than other times. I had an open ticket a few months back and actually canceled my Qobuz account because that was said to be what the problem was. A restart will usually help improve things but has been really bad lately .