Interference with HDMI connection on Marantz Cinema 50 and Nucleus One (ref#K9DSUP)

[jerome_saint-romas (jérôme saint-romas)]

What’s happening?

· Other

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· Other

Describe the issue

Hello, I have interference when I connect in hdmi my marantz cinema 50 to my nucleus one (even through the television)

Describe your network setup

I am connected by fiber, my avr is the marantz cinema 50 and I used a shielded hdmi cable.

[noris]

Hello @jerome_saint-romas ,

Thanks for reaching out. Does the issue happen regardless of content type (TIDAL/Qobuz/Local Files)? If yes, the issue may be with electrical interference from the power system/power supply.

If you can try to plug in the Nucleus to a different power outlet / protected power strip, that might help. You can also reach out to our RMA team to request a new power supply for the Nucleus using the below form:

https://account.roon.app/en/contact/nucleus-troubleshooting/