What best describes your playback issue?
· My DAC, streamer, or speaker doesn't appear as a Zone in Roon
What type of Zone is affected by this problem?
· *Network Zones* are affected.
Is the affected network Zone connected with Ethernet or WiFi?
· Ethernet
Which network audio protocol is the Zone using with Roon?
· RoonReady
Does the device show up at all in Roon Settings -> Audio?
· No, it does not show up there
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device
· My devices are on a single subnet but is not visible to Roon
Do you have a complex network setup?
· I have a *mesh network* with devices connected to multiples points
Your local network might need some re-arranging to support Roon.
· None of the suggestions have helped me. I'd like to submit a support request.
Do you have an approximate timestamp of when the issue last occurred?
· 3 Feb late afternoon, tried playing 'Driving Home' by Yo La Tengo many times
What are the make and model of the affected audio device(s) and the connection type?
· Wiim Pro Plus (ethernet) KEF LSX (ethernet)
Describe the issue
Audio devices appear and disappear on Roon. When playing music, it stops as Roon can't see the audio device and 'select an audio zone appears'. In one room I have a set of KEF LSX active speakers which, until about a year ago, appeared as a Roon Tested/Ready device but since then has disappeared as such so I now use Airplay 2 to connect Roon to them.
I mention this because it seems connected to the main problem I have now: my other equipment randomly appears/disappears as a Roon audio device. I have a Wiim Pro Plus connected to a Mutec MC-3 USB connected to a Devialet D-Premier. Yesterday, the Wiim was unusable as an audio device via Roon, as I could barely listen to one track before it disappeared as an audio device on Roon. This has been happening for a couple of months but yesterday was the worst it has been but bizarrely after I rebooted the Roon server and the Wiim, the KEF LSX re-appeared as a Roon Tested/Ready device.
Today, the Wiim has been fine and the KEF LSX have disappeared but the system is too unreliable now. Please help - see below for equipment.
Router = tp-link, deco AXE5400 Whole Home Mesh WiFi 6E system, 2 extenders but all devices wired via Ethernet, Tenda TEG 1008, 8 port Gigabit Ethernet switch feeding WiiM Pro Plus (Ethernet) fed into Mutec MC-3 USB re-clocker, connected to Devialet D-Premier. Roon Server is SonicTransporter i5
Describe your network setup
Router = tp-link, deco AXE5400 Whole Home Mesh WiFi 6E system, 2 extenders but all devices wired via Ethernet, Tenda TEG 1008, 8 port Gigabit Ethernet switch feeding WiiM Pro Plus (Ethernet) fed into Mutec MC-3 USB re-clocker, connected to Devialet D-Premier. Roon Server is SonicTransporter i5