Intermittent audio issues on Cocktail X45 with Roon (ref#LTQVOB)

Support
1

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

Streaming issues - freezes on Cocktail X45 Streaming with ROON towards my X45 is randomly interrupted.
Files are presented to the device without any issue (artwork and file info is presented on the LED display, even the timer is running....) but no sound. It is not related to particular files or file formats since happening ok and ko for the same files, randomly again.... I have NO issues what so ever streaming ROON to other devices in my home (SONOS devices, my MacBook, etc....) , so it must be related to the X45
Can you please confirm the X45 is still RoonReady as commercialised when I bought it a couple of years ago.
Are you aware of any compatibility issues Roon / X45 .....
Thanks in advance for your help, I am desparate that this magnificent X45 is not performing according to specs....
Thanks and best regards,

Describe your network setup

ROON on SYNOLOGY NAS 918+ , core on flash disk , flawless very fast ethernet.

2

Hi @Ervoering,

Thanks for writing in and sharing your report!

A few follow-up tests for you:

  1. Are you able to share a screenshot of your Roon Settings>Audio to confirm you’ve connected via RoonReady with your X45?
  2. Reboot your X45, and see if shows up under Roon Settings>Audio properly
  3. Stop Roon Server from running and reboot your server machine

If your issues still persist, share the specific track name the next time you experience an issue. Thank you! :+1:

3

Hello, thanks for reaching out, Benjamin.
I have done that on plenty occasions before.
Did reinstall the firmware as well a couple of times.
Screenshot 2025-01-17 at 10.47.17

It is a completely random (well that’s my best guess) phenomenon , so not related to any particular track or disc …
I could just initiate an audio file A in Roon… playing perfectly well, then ask for another one B while A is playing… working perfectly well as well… ask A again… see the title, artwork etc in the LCD… but no sound… seems like hanging within the Cocktail…
Rebooting the X45 seems to bring resolution once in a while… but same phenomenon coming back again and again… very frustrating. Seems like the buffer in the X45 is then wrongly initialised or messed up…
As said, I have got many other playback devices (many Sonos’s all kinds, some of them in groups etc… MacBooks, etc etc… never had that issue with them)
My X45 is like new (even while I bought it 8 yrs ago… the plastic still on the LCD haha, …
Many thanks for any advise / hint, especially now that I heard that CocktailAudio apparently being bankrupt meanwhile…
Enjoy the music !!!
-Erv

4

Something else and interesting I found out…
When connecting from Roon to the X45 via the traditional way (very fast high quality Ethernet LAN), these intermittent issues are obvious and frequent… BUT… when connecting via Airplay… there seems to be no issue at all…

5

Hey @Ervoering,

Thanks for the update!

If you could please take note the next time it occurs, and share the date, time and name of track that had played, this will help our team when reviewing a diagnostic report from your Roon Server.

Thank you! :+1:

6

Hi, please find the details of this mornings issue…
How would you like me to provide you the full Roon logfile ?
Many thanks and best regards,
Paul

23 Jan 07:56:53 starting Joan Armatrading - 25 Kisses… playing ok
23 Jan 07:57:06 starting Cerrone - Air Driming … can see it on LCD display, no sound
23 Jan 07:57:17 starting Sylvester - Do you wanna funk… can see it on LCD display , no sound
23 Jan 07:57:29 starting Joan Armatrading - can see it on LCD display, no sound

7

Hello there,
Is there someone whom can analyse my Roon logfile for the example issue i gave in my previous post ? How would you like me to provide you the logfile ?
Many thanks and best regards,
Paul

8

Hi @Ervoering,

Thanks for the update! Unfortunately, we weren’t able to find any specific errors in relation to the timestamps you’ve provided above.

Are you able to use the X45 with a different media player (completely outside of Roon) without issue?

It may be worth getting in touch with CocktailAudio directly if you haven’t yet. Thank you :pray:

9

Hi Benjamin, thanks for your feedback and help, much appreciated

I guess i am stuck with options…. Cocktailaudio went bankrupt recently.

Their main importer and service center in the Benelux is no longer supporting either, they are not aware of any issues with Roon, but are no longer able to service the Cocktail either due to missing spare parts….

That said, the X45 works perfect with Airplay, out of Roon.

I will retry other media player software with the X45 to find out if the LAN connectivity is working flawless with them

Anyway seems like a buffering issue at this moment…. not sure we will get anywhere beyond that one day

Thanks again, have a great day,

Erv,-

10

Hey @Ervoering,

Thanks for the follow up!

Ah, well that’s no good! Stuck between a rock and a hard place as they say. Since some time has passed, I wanted to check in and see if you were able to test out the X45 with other software to see how things perform?

Let us know, thank you! :pray:

1 Like
11

Thank you for your followup, Benjamin.
I have been streaming for 2 days from Audirvana to the X45 without a single issue…
That said, note that out of Roon , i am streaming without the problematic behaviour as well when connected to the X45 in Airplay modus… the issue is there when streaming from Roon via the direct X45 connection.
I am due to receive a new Eversolo A8 streamer today , and will hook it up in Roon tomorrow, we might be able to come to more precise conclusions (whether Roon is having an issue, or whether the X45 itself is an issue in Ethernet mode with Roon.
Will definetely be back with further findings… thanks for your support !!