Intermittent connection drops during playback (ref#WIRT12)

[michael.cuellar59]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· I don't have a System Output available, but I'd like to keep troubleshooting

How is the affected Zone connected to your RoonServer machine?

· Network - WiFi

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 12:49

What are the make and model of the affected audio device(s) and the connection type?

· Denafrips Arce, all connection types

Describe the issue

connection drops out after playing for a moment or longer its intermitten

Describe your network setup

Nucleus connected to the router from cat5 roon end point in other room with wifi extender

[benjamin]

Hey @michael.cuellar59,

Thanks for writing in, and welcome to the community.

As a first step in troubleshooting, I’d eliminate running your server over Wifi, from your wifi extender. Test out a hardwire ethernet connection directly to your primary router, and let us know how things perform.

We’ll be on standby for your results

[michael.cuellar59]

Yes I moved the nucleus to the router, hardwired to it from the modem. My room is on the other side of the house so I have the extender in my room connected to my Arce. I tried it this morning it dropped the signal continuously makes no sense I had the roon nucleus in the room connected to the DAC I never had one single drop out for the past 3 months.

[daniel]

Hi @michael.cuellar59,
Thanks for trying that. For testing could you temporarily directly connect the Arce to your router as well? We want to eliminate the extender as being the cause of this.