I'm experiencing ntermittent dropouts while playing music, my RoPieee end-point displays the "zone not found" error message, and I have to reboot my Roon core.
Describe your network setup
Internet provider is Frontier. Router is eero mesh wifi system. Internet comes into my listening room via an eero extender, and I run ethernet out of the eero extender into my Roon core.
Welcome to the forum! I am looking over your account diagnostic and I noticed something odd here, it looks like your Roon Server is on a 192.168.4.XYZ subnet, while in your screenshot the Ropieee appears to be on a 192.168.5.XYZ subnet. I suspect that this is the source of the issue, for some reason, your Eero has set up an additional subnet. Please see this thread for a similar report:
It makes sense that differing subnets might be the source of the problem, and that it might solve the problem to get the Roon server, the RoPieee, and my audio device (Stellar Strata) on the same subnet. However, from reading through the thread I’m not sure how to actually accomplish this on my network. Where do I start?
Yes, I see where I can go into the each device on the eero app and change the IP address. Is the idea to have all of my connected audio devices, including the RoPieee and Roon Server, on the 192.168.4 .XYZ subnet?
Intermittent dropouts while playing music, my RoPieee end-point displays the "zone not found" error message, and I have to reboot my Roon core.
I've already submitted this ticket once, and the solution I got was to make sure that my RoPieee end-point and Roon core were on the same subnet, which I did, but that did not solve the problem
Describe your network setup
Internet provider is Frontier. Router is eero mesh wifi system. Internet comes into my listening room via an eero extender, and I run ethernet out of the eero extender into my Roon core.
The screenshot from Roon audio settings shows that during the dropout, Roon is not able to find the audio device, which is the PS Audio device showing “unnamed”. This audio device is a DAC connected to my Roon core via USB. During normal music playback, this audio device shows up as “Stellar Strata” and is enabled in Roon audio settings.
I’ve merged your new thread into the previous one so that we have all the relevant information for tracking purposes.
I’ve enabled diagnostics for your account and looking over your error logging, I do notice the Ropieee drop at certain times, and it looks like when the Ropieee drops, so do the rest of your zones. This suggests that the issue is with the network connection from Roon Server → Endpoints is dropping entirely.
How is your Eero extender connected to the primary router, is it over WiFi/mesh backhaul, or did you run a cable from router → extender? If it’s over WiFi/mesh, are you able to try to temporarily run a cable between them?
The Eero extender is connected to the router via WiFi/mesh. The router is literally on the other side of the house from my audio room, so I hooked up Roon server/RoPieee by plugging the Eero extender into a wall socket, running ethernet cable out of the extender to an ethernet switch, and then running separate ethernet cables from the switch to the Roon Server and RoPieee.
I’ve wondered whether this method of connection might have some audible negative effect on the signal going into the Roon server, and I have considered having an electrician come in and run ethernet cable out of the router, through the walls, to an ethernet outlet next to my audio equipment.
I could run a temporary ethernet cable from the router to the eero extender. It would be a long run and would require some macguyvering to get it through all the doors and various rooms where it would need to run. But I could do it.
Hi @David_Herzberg,
Yes, the next step would be to run an Ethernet cable directly from your router to the Eero extender. While mesh networks work well for general use, they can introduce latency and instability that might impact Roon’s performance. A wired connection should provide a more stable and reliable network for your Roon Server and RoPieee.
If running a permanent Ethernet cable through the walls is something you’re considering long-term, it could be a great investment for overall network stability. But as a first step, testing with a temporary Ethernet cable—however creatively routed—would help confirm if this resolves the issue before making any permanent changes.
Let us know how it goes or if you have any questions along the way!
OK, I’m going to implement the hard-wired internet solution and see how it goes. I want to give it some time to make sure that it eliminates the drop-outs.
Hopefully, I’ll be able to report back that it worked, so my experience can be helpful to others having similar issues. I would like to be able to come back to this thread at some later date and provide an update.
However, when I tried to do that last time, I found that the thread was closed and I couldn’t figure out how to reopen it. My only option, seemingly was to open a new support thread. But then as soon as I did, your team reintegrated it with the original thread, which is what I wanted to do in the first place.
Maybe I’m missing something, maybe there is a way for me to re-open a support thread that your team has closed, which would save me the additional steps of having to open a new thread.
There’s no auto-close timer set to your thread here, so you should be all set to follow-up after you’ve had some time to test out a hardwire connection.
Unfortunately, a hardwire ethernet connection did not eliminate the drop-outs. They have continued to happen, with the same pattern of signs and symptoms that I described previously in this thread.
So now my suspicions have turned to the RoPieee endpoint device. Looking back through my email records of when I got the RoPieee and turned it on, it seems that the dropouts started occuring after that. So I disconnected the device, powered it off, and turned off the RoPieee extension in Roon settings.
Now we’ll see whether that change stops the dropouts. If it does, I’ll needs some other way to display “now playing” and album art, since that was the point of having the RoPieee connected in the first place.
