Thanks for reaching out. I checked your account, but I am not seeing your NADAC player as being active recently on our end. Are you able to use these instructions to manually access the NADAC logs and upload them to the below link and let us know?
Also, I do want to mention that your symptoms sound similar to those of a failing hard drive, I am not sure if NADAC staff has a way to remotely check your system for hardware issues, but it might be worth reaching out.
hi i have uploaded to zip file under my user name stephen_kinnane. please let me know if i can help any further. the last time i was playing music with the nadac merging was sunday the 23rd of feb.
We see two issues occurring in the logset you’ve uploaded.
First, the Roon instance installed on a Windows machine does not have access to essential files - you’ll need to reinstall Roon deeply and we’ve provided instructions below.
Secondly, Tidal URLs are unable to load due to unclassified errors. Do you have any VPNs or security features on this network or on your Roon devices?
Combined with the Single-Sign-On errors you’ve mentioned here and in previous posts, we have reason to suspect that some active security feature (a firewall, a VPN, etc) is selectively blocking requests from RoonServer to URLs, including Roon and Tidal’s authorization servers.
The more we know about your network setup, the better.
this problem seemed to start when i moved from a 25mbs nbn connection to a 1000mbs connection same provider vodafone my old nbn was several years old. the other thing i have had was i dad to do a file change with bits folder as an upgrade in roon security about one year ago stopped me being able to log in
this morning it worked. if i dont turn the machine of it will continue to work. if i turn it off i imagine i will be made to log in again and it may or may not work
There’s a lot of information here, so I want to take a chance to synopsize where we stand in this thread.
There are two separate symptoms described in this post:
You’re getting logged out of Roon after restarting
Tracks are failing to load properly
So far, we’ve tested a completely fresh database and GUI install, and you’ve mentioned that the logout issue persists anytime you restart the RoonServer.
If you navigate to your Roon accounts page, you should see login sessions displayed in Roon. Do you see the account getting logged out every restart, generating a new session?
If you have any VPNs or other extra security installed anywhere on this network, double-check that you’ve added all of Roon’s processes as exceptions, including RoonGoer.exe and RoonAppliance.exe as available.
The issue you linked above is an unlikely but possible factor here - I recommend repeating the steps linked in the article to download the bits file and add it to the new Roon Database you’ve setup on the Merging.
The playback error has an underlying network cause, since we can see generic denials coming from Tidal’s servers in response to the playback request.
We’ll need a new set of logs from the RoonServer machine. Please follow the steps use the directions found here and send over the RoonServer folder as a zip (.zip) file to our File Uploader.
Thank you for your ongoing patience. We understand this is arduous and finicky troubleshoot to restore basic functionality to the system, but we’ll watch for your response to assist as promptly as possible.
If you have any VPNs or other extra security installed anywhere on this network, double-check that you’ve added all of Roon’s processes as exceptions, including RoonGoer.exe and RoonAppliance.exe as available.
i have no security on my orbi or network. my computer is off so no firewall there. so only security would be basic orbi settings one thing i have noticed is the merging has a different ip to whats on orbi
Thank you for your assistance in uploading logs. Here’s what we can see:
When the Nadac server starts up, both your account (single-sign-on) and the machine (the RoonServer itself) are authorized successfully - you’re not logged out.
However, when the server first attempts to authenticate the session in the background after about 30 seconds, everything becomes unauthorized again.
There are two possible culprits here that support would like to investigate.
First, there’s a second RoonServer machine on this network that is active and logged in, hosted on a Windows machine. If you’re switching between RoonServers, this creates a pathway to inadvertently deauthorize the Nadac during a session by connecting to the second server on a remote, thereby switching the authorization to that machine. Please temporarily uninstall RoonServer from the Windows machine by finding the Database Location and removing it.
The second possibility is the cert file itself within the Nadac. Did you have a chance to repeat the instructions from this article, out of curiosity?
If it doesn’t, feel free to share a fresh timestamp if you encounter another logout after going through the above. We’ll be on standby for your results!
tried again this morning and it wont work same error code? playback interupted and i was logged out. i think i need to make you aware that im paying for something that isnt functioning? is that legal?
thanks starting to get pretty irritated as i have had no real fix just delete and reinstall. how about a fix.
Thanks for the update! Since your NADAC streamer is a third-party device running Roon Server, we don’t have direct access or in-depth knowledge of its inner workings. If you haven’t already, it might be helpful to reach out to the manufacturer for further troubleshooting.
We’re still seeing an active Roon Server on your windows 11 that was online 3 days ago. If you bypass the Nadac player altogether, and only run Roon and Roon Server from your windows 11 machine, do you run into any issues?
