Intermittent Music Playback Disruption with Roon Server (ref#312N6Y)

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· *Powerline Adapters*

You mentioned powerline adapters in your network setup.

· I still can't see Roon Server even after bypassing powerline adatapter

Describe the issue

When listening to music, it stops and Roon says the connection has been lost and it starts searching the Roon Server. It can then take hours for the connection to be back.

Describe your network setup

I use iPhone to control Nucleus, which is connected to my Bryston streamer.

Hi marko1,

Thanks for writing in and sharing your issue. Our initial scan of your Nucleus diagnostic didn’t report anything obvious in regards to audio dropouts.

Could you please reproduce the issue and share a more specific date, time, and the name of the track playing when the issue occurs? From there, we’ll be able to take another closer look at a fresh diagnostic report.

Thanks! :+1:

Hi,

Here’s one example of when the problem occurred: July 7 at 4:19 PM Helsinki time (EEST) the Roon stopped to function during track Strawberry Woman from Jason Isbell.

This is very awkward problem: I listen to Tidal through Roon, and music stops and it just suddenly tells that my Roon Server is not available. When I try again, maybe 1-2 hours later, Roon normally works again. But it can happen, that it then stops again after a few minutes. Problem has been there for maybe 2 years and has made my Roon listening very difficult.

Hi @marko1,

Thanks for the report! I do see the track pausing moments before disconnecting from your network. How is your Nucleus connected to your router?

Are you able to set up a direct ethernet connection from your Nucleus to your router, bypassing all other network gear temporarily?

If you stream audio from the system output if your iOS device rather than your streamer, does the same issue occur?

Hi,

sorry, my explanation was unclear: Nucleus is connected to web via ethernet cable. And Nucleus is connected to Bryston streamer via wifi. In my setup it is not easy to connect them to each other via ethernet cable. And connecting them this way may not reveal the problem, as it does not occur every day and not even every week.

I have not tested it so that I would use the IOS device without the streamer.

Hi @marko1,

This still points to a potential network-related issue.

Sorry for any confusion, are there any network switches or additional gear in between your router and Nucleus?

Let me know the results, thank you! :+1: