Intermittent playback issues with Danish Radio P1 on Roon (ref#AJMCMU)

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

When listening to Live Radio (Danish Radio P1) the streaming stops playing about once or twice per hour but not fixed intervals. I'm on a NUC (ROCK) connected with ethernet cable to my router. And I do not experience any problems with my Internet connection. Playin Qobuz in Roon never stops. If I stream Danish Radio P1 from my Macbook via Airplay to my speaker, the stream does not stop. So for me it's better to not use Roon when I want to listen to Live Radio.

Describe your network setup

NUC, Rock, Cabled ethernet

1 Like

Hey @Hans_N,

Thanks for taking the time to write in! Sorry to hear about your issues with playing radio through Roon.

We were able to scan a recent diagnostic report from your ROCK running Roon Server, and saw that playback and slow media led to dropouts between your ROCK and the HiFIBerry, showing the connection is unstable or insufficient.

This could be due to potential bandwidth limitations, either from the network, your ROCK, or the upstream service providing the radio stream.

As a first step in troubleshooting, lets review your ROCKs connection to your network. Are you able to get a direct ethernet connection from your primary router?

How is the HiFiBerry setup in your chain? Can you get a direct hardwire connection to your router as well, temporarily?

If the above doesn’t help, could you write down the name of the track the next time you experience a dropout/stoppage?

Thanks!

Hello benjamin,
Thanks for your very quick reply.

The ROCK is connected to my router by ethernet cable.

Unfortunately, this is the only endpoint I’m not able to hardwire. But how come I can play Qobuz and local music from my NUC to this HIFIBerry without any dropouts or stopping? The WIFI is very strong and stable.

Sorry but I do not understand this question, as I only have problems playing live radio (Danish Radio P1). All tracks from Qobuz and local files stored in my NUC player with no problem.

Thanks again for helping!

Hey @Hans_N,

There’s still additional buffering needed from the upstream radio service itself. If the radio’s signal is shakey, there isn’t much that can be done to improve it outside of the station itself.

Which speaker are you referring to in the statement above? The system output of the Macbook?

What model router are you currently using? Are you able to dedicate additional network bandwidth to the ROCK via your router settings?

Yes, the next time your experience a stoppage of playback when using the danish radio, can you please share the name of the song playing at the time of the issue?

Hey Benjamin,

The speaker connected to the HiFiBerry that stops playing when streaming Danish Radio P1.

It’s a Asus RT-AX86U. I guess I can dedicate additional network bandwith to the ROCK, I’ll have to look into it.

Unfortunately this will not be possible as it is talking only radio.

Could it make a difference if I change the stream from 192kbps to 96kbps MP3?
I would guess not as I can stream 192kHZ 24bit albums from Qobuz with no problems at all.

Hi @Hans_N,

The station links for DRP1 were recently updated - please see this thread:

Are you experiencing any difference in performance on Danish Radio P1 today at either URL?

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I had a similar issue with DR radio stations on a different setup. It has worked fine with the new URLs now for 24 hrs, except that DR P2 is approx. 30 minutes delayed (full reboot of my Roon Nucleus did not change that). The delay may have to do with P2 being played at the time when updated link yesterday was auto-distributed by Roon after a kind forum member took care of updating all 25 DR station links. Have not yet tried to reboot my rooter, no idea if that could influence a streaming delay of that magnitude?

It seems to play without stopping now. BUT:

DR P1 also has an approx. 30 min. delay now.

Both streams (320 AAC and 128 Mp3) are 30 minutes delayed.

And no matter which stream I choose the signal path tells that the source is AAC 320.

Listening to DR P1 right now and it is (within 10-15 seconds) in sync. Thank you to whoever solved it.

1 Like

Glad to hear it @Hans_N - happy listening!

Unfortunately DR P1 is now back to randomly stopping :frowning:

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.

I’ve opened this again as the original issue of randomly stopping has not been solved. The delay problem was a confusing extra and has been partially ameliorated (a long standing Roon bug) by using the mp3 stream, but that was not the original issue.

@benjamin for info

Thank you for opening the tread again.

I agree that it is a little confusing with two problems. But I have a little correction: the delay problem is only partially solved (for me, at least). The MP3 128kbps stream is in sync, but the ACC 320kpbs is 30 min. delayed.

Yes, you’re right. I’ll edit my post.

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Hi @Hans_N,

We’ve examined the latest dropout reported in logs on 9/25 with DP1. Here’s what we can see in logs:

Two active Zones are playing DP1, one a grouped Zone involved the HiFi Berry, and another Zone. The grouped Zone begins to report missing samples in the audio stream after the station URL has been playing for approximately 4 minutes at 24/48. At the same time, the second Zone reports slow media from the audio source (the station URL itself).

Playback stops on all Zones after these sample dropouts have accumulated sufficiently to damage the audio stream. So, there are issues with both the stream download, and its distribution throughout your network.

A single mechanism that might underpin these two issues is a sudden bandwidth allocation drop to RoonServer itself by any managed network software. Do you have any L3 switches or second routers in this setup? What about access points or mesh nodes that have settings administration pages you can access? What is the make and model of the main router you’re using in this setup?

Thanks for looking into this. But this sounds very strange to me. I never listens to radio playing in a grouped zone.

And what is also strange is that I never have any dropouts or stopping when playing tracks from Qoubuz in Roon. No matter if I play to one of my endpoints or to a grouped zone.

My Router is Asus RT-AX86U. And the network and wifi is strong, I never have any other problems.

Hey @Hans_N,

Have you reviewed the QoS settings within the router? Is it enabled or disabled? Perhaps testing out setting up the Traditional QoS settings to manually allocate more bandwidth to your Roon Server machine may help.

Here’s more info:
https://www.asus.com/us/support/faq/1010935/#a2