Intermittent Playback Issues with Hi-Res Qobuz Tracks on Synology NAS (ref#WQMK70)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Latest Roon version on Synology NAS and latest remote app on iPhone. Ethernet connection to router 1Gb broadband. Main streamer is Audiolab 9000n. It also happens on my Cambridge Audio MXN10. The problem is that Roon when playing an Album or choosing a track directly sometimes won’t play a track and when playing an Album the album just stops. This is when using Qobuz and seems to be anything hi-res. It doesn’t happen when playing local flac files from the NAS. Started to happen a few days ago. Have rebooted and restarted everything but didn’t solve the issue.

Tell us about your home network

· The router is Virgin Hub 5 no switches or extenders or VPN

2

Known Qobuz issue. I wish Roon Labs would put up a banner on the forum. Updates are being provided here:

https://community.roonlabs.com/t/roon-wont-play-certain-tracks-from-qobuz-gets-stuck-on-progress-bar-ref-k9xyo0-ticket-in/317491/251?u=suedkiez

3

Hi @James_Reeves1,

We wanted to check whether things have improved since upgrading to the latest Roon version. We are still working on this issue, but the failure should not cause the system to fully lock up. Please let us know what you are seeing after updating to the latest Roon release.

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Hi Roon and Qobuz is still skipping tracks when playing an album. But no longer simply stopping on a track and locking up.

Tidal plays fine but I think you know it’s only affecting Qobuz.

Hope you can jointly find a solution soon. Thank you for trying to resolve matters.

6

@James_Reeves1 ,

Thanks for getting back to us and confirming.

We’re aware of Qobuz issue and actively working on resolution.

Thanks for your patience.

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Hi

Just wanted to report that Qobuz appears to be working normally with Roon now. It’s no longer skipping tracks when playing Albums including hi-res tracks.

Hope I haven’t spoken too soon but many thanks to Roon and Qobuz for resolving the problem.

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