Intermittent Playback Stops on Mac Mini with Mojo 2 USB Connection (ref#WYV40U)

Support
1

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

While playing music from my Mac mini which is the Roon server via a Mojo 2 connected by an usb cable the music often stops. This has started recently maybe after an update as i used the same set up for several months without problems

Describe your network setup

Orbi mesh router connected by Ethernet cable.

2

Hey @Aloke_Gupta,

Thanks for writing in and sharing your report! Sorry to hear about your playback issues.

Since you’re running the endpoint via USB, it may be good to double check your Mac firewall, here’s more info on this:

To confirm, is your Mac running Roon Server directly conencted to your router via ethernet? If not, please set this up temporarily and reproduce the issue - share the track name here and we’ll take a closer look!

We’ll be on standby for your reply. :+1:

4

Yes my Mac mini is connected to the Orbi mesh router with an Ethernet cable. Playback is affected on random tracks every 5 to 10 minutes.

5

No firewall applied on this Mac mini

6

Hey @Aloke_Gupta,

Thanks for the follow-up!

Are you able to reproduce this issue without HQ player enabled? If so, let us know the specific track name the next time it occurs.

Thank you!

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HQ player is not enabled. Stoppage is random.

8

Hey @Aloke_Gupta,

Apologies for any confusion here! Providing a specific example of the issue will allow our team to review a specific timestamp within your Roon Server diagnostic report which will hopefully provide additional clues around your playback issues.

If you can let us know the track name the next time you run into an issue, that would be helpful!

Thank you :+1:

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