Intermittent Track Unavailable Warning with Files Stored on RoonServer Machine

[benjamin]

Hey @James_I,

Thanks for the update and additional information!

I wanted to quickly note that during a fresh diagnostic review from your Roon Server, we saw traces that resembled a known Qobuz issue :

Qobuz albums missing from library but present in My Qobuz [Ticket In]

This is not good enough. We need more update about what’s going on and an ETA for the fix. If this is caused by your latest update, you just need to bite the bullet and roll it back. We additionally demand compensation in the form of extending our subscription expiry by the number of days this issue has been hindering the use of the system.

Our team is actively working on a fix, so we don’t have any additional information to share yet, but in case you noticed any issues relating to your Qobuz library, this is the likely cause.

We unfortunately were not able to capture the specific timestamp you mentioned in your prior response. We did see a few playback failures when you had multiple active zones playing audio - similar to what @connor mentioned above.

If you temporarily disable your local library, do you experience the same issues?