Internal SATA ribbon cable damaged on Nucleus One, needs replacement (ref#E4HEJ7)

[shawnson20]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Internal SATA ribbon cable is damaged on my Nucleus One. Need replacement.

Tell us about your home network

· Unbiqiti

[Carl]

@shawnson20

None of the above quite fits

I’d recommend resubmitting a support request following this options path …

D. My Nucleus is not working right

• Nucleus One

E. None of these is quite right

B. A physical component issue …

Which will put in touch with a Roon [hardware supplier] representative.

[vadim]

Hello @shawnson20

Thanks for the report, and I’m sorry to hear you’ve hit some hardware issues with your Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".

Typeform link : Nucleus Troubleshooting

Screenshot for reference:

They’ll help get you sorted out moving forward. Thanks!