Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Netgear Orbi router, ethernet to Roon Nucleus, WiFi to MS Surface Pro
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Description Of Issue
SanDisk 3D SSD drive installed ok but Roon o/s is not recognising the drive and does not provide the “Internal Music Store” tab and format button. Nucleus is showing fine on my network/Surface Pro and SSD is working ok. Have re-booted Nucleus but no success.
How can this issue be resolved please?
Is the drive showing up in the BIOS settings. It probably needs to be identified there. I had a similar issue when I built my Nuc/Rock. One of the cables, power or SATA was not making a connection. Had to unplug and reconnect the cables and as I recall there was something in the BIOS that needed to be tweaked.
The Nucleus may be different but the issue sounds the same.
Thanks to you both. I’ve disconnected and re-connected the drive connectors but unfortunately no change, the drive still isn’t recognised.
The drive is working. I copied some music onto it from my Surface and then plugged it into the Nucleus via the USB connection and the Nucleus found it and gave me the option to add the file. The SSD also works fine when attached to my Surface.
Hold on - that screenshot is of the Core settings as seen from a Roon Remote. Have you first accessed the Web Administration Interface of the Nucleus via a web browser and formatted the drive? You will have to do that first before the drive will show up in the Storage settings.
@wizardofoz - I’m not sure if @Ian_O_Brien is referring to the same WebUI or if he was looking for the “format” button inside of the Roon app, it looks like he tried to copy some music to the drive before it was formatted:
@Ian_O_Brein - We should focus on why the format button wasn’t showing up in the WebUI. Can you confirm you accessed a WebUI similar to the screenshot I posted? If you connect the drive internally, can you share a screenshot of what the WebUI shows on your end?
@noris - thanks for the follow up and further help. I now know what I’ve done and missed! I hadn’t got to the WebUI. I confused that with the Core Settings on Roon Remote so thanks to @Geoff_Coupe for pointing that out.
The mistake I made was not realising that when I clicked the Configure button for Configure Roon OS devices and it found my Nucleus it shows a small screen that says Done, and at that point I didn’t realise, because I missed it in the instructions, that I had to click the IP address to get to WebUI, so I thought I was already in the WebUI.
Anyway, I have done it now and found the format button for the drive and formatted it successfully. Now I’ll carefully read how to import my music files from my Naim HDX.
Thanks @ wizardofoz and @ dylan and @ Mike_Lacey for your time and help and sorry for any wasted time.
With all your help, I finally got there, thank you!