Playback of downloaded materials in the car CarPlay / directly in the car interrupts due to "the ghost in the app" going back to home screen?
Describe your network setup
Gigabit fiber, iptables, ping 2-8 ms
Additional info
I drive my cars in and out of coverage quite often, perhaps you would benefit from me being on your test panel? I use CarPlay through Kenwood DMX8020DABS / DMX8021DABS and DNR992RVS.
I’m not sure offline is the issue, or rather the inbetween offline and online; when coming back into coverage there is almost or very little connection, or the bandwidth requirement is too high for going in to or out of coverage.
When there is good coverage there is no issue, but then again there are no issues with TIDAL or own files when there is good coverage.
This happens every time I go in or out of coverage. If I go north or east from my house this hardly ever happens. If I go west from my house this will happen each time 6-8 km from the house in a no coverage belt for cellular data.
Understood! For diagnostic review purposes, and specific date, time, and name of track playing when the issue occurs is quite helpful for our team. Otherwise, we’re left guessing when it might happen let me know the next time it occurs and I’m hoping we can gather additional information to relay to the team.
Friday CEST 24/5-2024 04:00 through Sunday 26/5-2024 23:59:59, unable to play any downloaded content through, it is however possible to start playback, sometimes. No tunes played for long enough to go to the next track.
This is all about downloaded content.
The issue appears to be at drill down level, when I first choose Downloaded, I sometimes see the list of albums sometimes not, and if I’m lucky I get to drill down one layer further to see the content of the album, and if I’m really lukcy I get to push the first track, and then playback supposedly starts, yet it does not. the counter for the seconds may or may not count, yet there is no sound.
Tunes from the Roon server plays, yet after one track finishes there is no Roon radio or otherwise.
drwxr-xr-x - user 29 May 09:33 .
drwxr-xr-x - user 29 May 09:30 ├── Common views
.rw------- 553k user 18 May 11:50 │ ├── IMG_4057.png
.rw------- 599k user 18 May 16:17 │ └── IMG_4065.png
.rw------- 176k user 24 May 06:10 ├── IMG_4080.png
.rw------- 55k user 24 May 06:10 ├── IMG_4082.png
.rw------- 34k user 24 May 07:50 ├── IMG_4088.png
.rw------- 170k user 24 May 07:55 ├── IMG_4090.png
.rw------- 129k user 24 May 07:55 ├── IMG_4092.png
.rw------- 33k user 24 May 07:57 ├── IMG_4096.png
.rw------- 37k user 24 May 09:10 ├── IMG_4100.png
.rw------- 65k user 25 May 10:19 ├── IMG_4111.png
.rw------- 492k user 25 May 16:19 ├── IMG_4146.png
.rw------- 576k user 25 May 16:19 ├── IMG_4147.png
.rw------- 579k user 26 May 16:54 ├── IMG_4151.png
.rw------- 579k user 26 May 16:54 ├── IMG_4153.png
.rw------- 577k user 26 May 16:59 ├── IMG_4155.png
.rw------- 34k user 26 May 23:04 └── IMG_4157.png
It’s also a common thing for server playbacks to play the first track of the album, play the first 5-15 secs of the next track before stopping, yet still display the first track, like today.
Does the team see any expected playbacks on my account at all? In my experience not being able to play back tracks is unexpected behaviour.
Thanks for the detailed follow-up! Our team will take a closer look and I should have more information to share shortly.
That said, throughout Arc logs we’re seeing quite a few errors in relation to memory on the mobile device, for example:
Unhandled exception: Out of Memory
Can you confirm you’re not maxing out on space? If you navigate to Roon Arc Settings and scroll down, what does the internal storage look like on the device?
In general i run Waze and Roon ARC, however there are the occatinal phone calls as well WhatsApp and FaceTime Audio. I’m quite good at killing apps, I hardly have more than 3 running at the same time.
Sorry for any confusion @Gjermund_Thorsen, perhaps a screenshot of your internal storage meter from within Roon Arc settings may be helpful - let me know if you’re able to share that our way. Thanks!
As a next step, would you be able to temporarily move your Roon Server, Remotes and Arc, over to our early access build? I’ll share the KB article below -
This would be the ideal setup for our QA team to further investigate, let me know if this is at all possible. Thanks!
let me know the next time it occurs and I’m hoping we can gather additional information to relay to the team.
