Invalid recaptcha error on iPad during login (ref#VS605E)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· None of the above

Other options

· I don't like how the product works

Describe the issue

When trying to login to the app on my iPad an invalid recaptcha error occurs

Describe your network setup

My network is fine. I can login on Roon arc on my iphone

2

This behavior is often caused by browser or network settings interfering with the login process. Please follow the steps below:

Step-by-Step Troubleshooting Guide

1. Clear Safari’s Cache and History (iOS)

  • Open the Settings app.
  • Scroll down and tap Safari.
  • Tap Clear History and Website Data to remove cached files and cookies.

2. Adjust Safari Privacy Settings (iOS)

  • Go to Settings > Safari > Privacy & Security.
  • Make sure the following settings are disabled:
    • Block All Cookies
    • Prevent Cross-Site Tracking

3. Clear Chrome’s Cache and Cookies (Android)

  • Open the Chrome app.
  • Tap the three dots menu (top-right corner) and select Settings.
  • Tap Privacy and security > Clear browsing data.
  • Choose Cookies and site data and Cached images and files, then tap Clear data.

4. Adjust Chrome Site Settings (Android)

  • In Chrome, tap Settings > Site Settings.
  • Make sure that:
    • Cookies are allowed.
    • JavaScript is allowed.
    • Pop-ups and redirects are allowed (temporarily if needed for login).

5. Switch Networks (iOS and Android)

  • If you’re connected to a Wi-Fi network, switch to cellular data.
  • If you’re on cellular data, connect to a Wi-Fi network.
  • This can reset the DNS path and resolve login issues.

6. Verify Date and Time Settings (iOS and Android)

  • Go to Settings > General Management > Date and Time (Android) or Settings > General > Date & Time (iOS).
  • Ensure Set Automatically or Use Network-Provided Time is enabled.

7. Try Logging in via Web (iOS and Android)

  • Open Safari (iOS) or Chrome (Android).
  • Navigate to account.roonlabs.com and try logging in.
  • This helps verify your account works outside the app.

8. Clear Roon Account Session History (iOS and Android)

  • While logged in at account.roonlabs.com, navigate to your session history.
  • Remove any outdated or unnecessary sessions that might interfere with new logins.

9. If Using Opera Browser (iOS or Android): Disable Content Blocking

  • Tap the browser’s menu while on the Roon login page.
  • Look for the content blocking or privacy settings.
  • Disable content blocking specifically for this page.

Reinstall the App (if needed)

For iOS:

  • Delete the Roon app from your device.
  • Restart the device.
  • Reinstall the app from the App Store.
  • Attempt to log in again.

For Android:

  • Go to Settings > Apps > Roon.
  • Tap Uninstall.
  • Restart the device.
  • Reinstall Roon from the Google Play Store.
  • Attempt to log in again.
3

Hi @Diego_Mira,

Good to see you on the community again! @Carl has listed the best next steps for your case - let us know if any of the above help!

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