Hi everyone,
We discussed this issue once more during our meeting today. Our team continues to investigate this and we will be sure to update you as soon as we have more information available.
Unfortunately, this has been a bit of a tricky report to track down — We have a variety of iOS devices in our QA labs that we have been working to reproduce this issue with and it’s not something we are able to reproduce. A majority of our customers using these devices also remain unaffected by this issue.
It’s likely that there is something going on at an OS level that is causing this behavior to occur (we’ve seen reports come and go with various iOS updates), but again not everyone on the same version is impacted by this.
This remains a high priority issue for us that we are continuing to investigate and we will be sure to keep everyone updated as soon as we have any further information. In the meantime, if you can think of anything that makes your iOS device or your general setup different that might contribute to the reason you’re seeing this behavior more than any others please let us know and we’ll be sure to pass it along to the team.